IT Solutions Engineer / Analyst III / Senior (Microsoft Exchange Administration)

Arizona Public Service - APS; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading utilities provider in Phoenix, AZ is seeking an IT Solutions Engineer / Analyst III / Senior. The role involves managing Microsoft Exchange environments, ensuring system reliability, and supporting cloud technologies. Candidates should have a Bachelor's degree in IT and relevant experience. Ideal applicants possess strong technical skills and the ability to communicate effectively across teams. This full-time position offers opportunities to work with next-generation IT solutions.

Qualifications

• Bachelor's degree in IT or related field plus 5 or 7 years of relevant experience.
• Strong technical knowledge in Microsoft Exchange and IT architecture.
• Ability to troubleshoot software and system-level issues.
• Ability to communicate across IT and business teams.

Responsibilities

• Oversee and optimize hybrid Exchange environments.
• Deliver and maintain performance across enterprise applications.
• Drive products from design to production release.
• Diagnose and resolve software, hardware, and system-level issues.
• Support cloud-based platforms and mobile technologies.
• Collaborate with IT and business teams to provide secure, scalable services.

Skills

Microsoft Exchange administration

PowerShell scripting

System integration

Cloud platform support

Technical communication

Cloud & Mobile Integration

Education

Bachelor's degree in Information Technology or related field

Tools

PowerShell

Job description

Overview

At APS, we’re modernizing our technology platforms to power Arizona’s future. As an IT Solutions Engineer / Analyst III / Senior, you’ll play a critical role in ensuring reliable, secure, and high-performing systems that support our enterprise. This position bridges next-generation technologies such as cloud engineering and mobile applications with the proven expertise required to deliver mission-critical IT solutions.

Responsibilities

• Microsoft Exchange Administration: Oversee and optimize hybrid Exchange environments, ensuring seamless mail flow, certificate management, and security compliance.
• System Performance & Reliability: Deliver and maintain both software and hardware product performance across enterprise applications.
• Lifecycle Management: Drive products from design completion to production release, ensuring smooth transitions and minimal disruption.
• Troubleshooting: Diagnose and resolve software, hardware, and system-level issues to maintain high availability.
• Cloud & Mobile Integration: Support next-generation IT solutions that include cloud-based platforms and mobile technologies.
• Collaboration & Security: Partner with IT and business teams to support secure, integrated, and scalable services across the enterprise.

Who we’re looking for

• Exchange Expertise: Strong background in Microsoft Exchange (on-prem and cloud) administration, PowerShell scripting, and integrations with enterprise-grade security and mail routing tools.
• Technical Depth: Advanced understanding of IT architecture, system integration, and troubleshooting across multiple domains.
• Problem Solver: Ability to respond quickly and effectively to complex issues in mission-critical environments.
• Collaborator: Skilled communicator who can work across IT and business functions to deliver practical solutions.
• Forward-Thinking Professional: Comfortable working with both legacy systems and emerging technologies, ensuring APS remains secure, efficient, and future-ready.

Qualifications

• IT Solutions Engineer / Analyst III: Bachelor's degree in Information Technology or related field plus five (5) years of prior relevant experience or an equivalent combination of education and related experience. Requires strong technical knowledge within a job area and basic knowledge across related technical areas.
• Senior IT Solutions Engineer / Analyst: Bachelor’s degree in Information Technology or related field plus seven (7) years of prior relevant experience or an equivalent combination of education and related experience. Requires advanced in-depth technical knowledge within a job area and working knowledge of other technical areas.

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of multiple programming languages, database management systems, and development platforms.
• Ability to understand and explain highly technical issues and solutions in non-technical terms; effective collaboration across teams; prioritization across multiple work streams; solving advanced complex problems in own area.

Employment type

• Full-time

Job function

• Information Technology

Industries

• Utilities

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