IT Business Technical Analyst II / III

Arizona Public Service - APS; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Arizona Public Service (APS) is seeking an IT Business Technical Analyst II/III to connect business needs with technology solutions that keep operations running smoothly for employees and customers. You will analyze workflows, gather requirements, configure and test systems, and collaborate with technical teams to deliver reliable, scalable solutions and continuous improvements.

Strong communication, prioritization, and a detail-oriented approach are essential for success in a fast-paced

Qualifications

• Experience gathering and analyzing business requirements and translating them into practical technology solutions.
• Knowledge of business systems, implementation practices, testing, and ongoing production support.
• Strong communication and collaboration skills with the ability to work effectively across technical and non-technical teams.
• Detail-oriented mindset with a focus on quality, problem-solving, and continuous improvement.
• Ability to manage competing priorities while delivering reliable results in a fast-paced environment.
• Proactive, customer-focused approach with a passion for driving efficiency and business value.

Responsibilities

• Partner with business teams to understand operational needs and develop technology solutions that support business goals.
• Analyze workflows and identify opportunities to improve efficiency, effectiveness, and the overall user experience.
• Configure, test, and support business systems that enable critical operations across APS.
• Collaborate with technical teams to deliver solutions that meet business requirements and provide lasting value.
• Monitor system performance, identify improvement opportunities, and recommend enhancements that drive continuous improvement.
• Build strong relationships with stakeholders while helping ensure technology investments deliver meaningful business outcome.

Skills

Requirements gathering

Business analysis

Stakeholder collaboration

Cross-functional collaboration

Process improvement

Technical knowledge

UML modeling

Problem solving

Education

Bachelor's degree in Information Technology or related field

Job description

As an IT Business Technical Analyst II / III at APS, you help connect business needs with technology solutions that keep operations running efficiently and effectively. By working closely with stakeholders to understand challenges, improve processes, and implement reliable systems, you help deliver better outcomes for employees and customers. Your contributions support APS's mission by ensuring the technology behind critical business functions is dependable, scalable, and continuously improving for the communities we serve.

What Your Day Would Be Like:

• Partner with business teams to understand operational needs and develop technology solutions that support business goals.
• Analyze workflows and identify opportunities to improve efficiency, effectiveness, and the overall user experience.
• Configure, test, and support business systems that enable critical operations across APS.
• Collaborate with technical teams to deliver solutions that meet business requirements and provide lasting value.
• Monitor system performance, identify improvement opportunities, and recommend enhancements that drive continuous improvement.
• Build strong relationships with stakeholders while helping ensure technology investments deliver meaningful business outcomes.

Who We’re Looking For:

• Experience gathering and analyzing business requirements and translating them into practical technology solutions.
• Knowledge of business systems, implementation practices, testing, and ongoing production support.
• Strong communication and collaboration skills with the ability to work effectively across technical and non-technical teams.
• Detail-oriented mindset with a focus on quality, problem-solving, and continuous improvement.
• Ability to manage competing priorities while delivering reliable results in a fast-paced environment.
• Proactive, customer-focused approach with a passion for driving efficiency and business value.

IT Business Technical AnalystII

• Bachelors' degree in Information Technology or related field
• PLUS two (2) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system

IT Business Tech AnalystIII

• Bachelors' degree in Information Technology or related field
• PLUS five (5) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas

Preferred Special Skills, Knowledge or Qualifications:

• Skill in assessing business requirements via interviews, requirements determination using structured techniques for documentation, analysis, evaluation/validation; decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; OO techniques using UML models; ambiguity analysis, ensuring consistent understanding across users, designers and testers; business process modeling of current state and desired/future state processes; defining and managing scope and client expectations, requirements change management and traceability; identifying and mitigating risks; applying creativity to solving complex
• Ability to advocate technology changes that provide value and support APS business goals; meet commitments; foster relationships amongst the business leaders; adapt to technology changes; put systems and procedures in place to assure that all relevant information is shared consistently; organize, prioritize, and plan work activities
• Apply creative solutions to business problems to ensure business needs are most effectively met; understand and anticipate needs and priorities of both internal and external stakeholders; demonstrate continuous effort to improve operations and streamline work processes.