Remote Support Technician – Data & IT Program Specialist

Arizona Public Service - APS; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Home based

Job summary

Arizona Public Service (APS) is seeking a Support Technician to provide advanced administrative, technical, and analytical support across IT and business units. You will help ensure programs run smoothly and employees have access to the resources they need, strengthening APS's ability to serve customers.

This role requires strong organizational skills, proficiency with Word, Excel and PowerPoint, and the ability to analyze data, create reports, and communicate effectively with diverse

Qualifications

• High school diploma or GED with four years of advanced administrative experience.
• Four years of experience using Word, Excel and PowerPoint (or similar).
• Knowledge of department practices, programs and policies.
• Ability to analyze data and prepare reports and recommendations.
• Strong communication and relationship-building skills.

Responsibilities

• Provide administrative, technical, and analytical support to IT and business teams.
• Analyze information, resolve issues, and support data-driven decision making.
• Coordinate with employees and partners to connect resources and information.
• Maintain confidential data and ensure compliance with policies.
• Contribute to process improvements and service delivery.

Skills

Administrative support

Data analysis

Report generation

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Arizona Public Service (APS) is seeking a Support Technician to provide advanced administrative, technical, and analytical support across IT and business units. You will help ensure programs run smoothly and employees have access to the resources they need, strengthening APS's ability to serve customers.

This role requires strong organizational skills, proficiency with Word, Excel and PowerPoint, and the ability to analyze data, create reports, and communicate effectively with diverse