IT Business Systems Analyst III - RCIT

County of Riverside; Riverside (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

The County of Riverside is seeking an IT Business Systems Analyst III in the RCIT ERP Solutions Division. You will support, troubleshoot, test, configure, and implement enterprise-wide technology applications to address county-wide business needs.

You will collaborate with cross-functional teams and document requirements to ensure accurate system configuration. Four years of journey-level IT experience are required, including lead or technically advanced duties; strong analytical skills and

Qualifications

• Completion of 30 semester or 45 quarter units from an accredited college or university with related IT coursework.
• Four years of journey level IT experience, with one year in lead or technically advanced duties.
• Experience with configuring and maintaining enterprise applications and systems.

Responsibilities

• Provide technical support and troubleshoot enterprise technology applications and systems.
• Collaborate with cross-functional teams to configure, implement, and maintain integrated systems.
• Participate in testing, deploying, and production support of technology solutions.
• Gather and analyze business requirements and translate into system configurations.

Skills

Analytical skills

Requirements gathering

System analysis

Education

30 semester units (or 45 quarter units) in CS/IS/IT

Tools

PeopleTools

PeopleCode

App Engine

App Designer

Job description

The Riverside County Information Technology (RCIT) Department has an exciting opportunity for an IT Business Systems Analyst III in the ERP Solutions Division. This role will primarily focus on supporting, troubleshooting, testing, configuring, and implementing enterprise-wide technology applications, systems, and solutions that address various county-wide business needs. The selected candidate will play a key role in ensuring the County's enterprise technology needs are met while supporting the growth of enterprise requirements.

Key Responsibilities

• Provide technical support and troubleshoot issues for enterprise technology applications and systems.
• Collaborate with cross-functional teams to configure, implement, and maintain integrated systems.
• Participate in testing, deploying, and production support of technology solutions.
• Conduct system and process analysis to identify and refine business requirements.
• Engage in research and configuration of new technologies to enhance customer experience.
• Document business processes and requirements to ensure accurate system configuration and user support.

Required Qualifications

• Substantial work experience in the following applications: PeopleSoft Application Development or PeopleSoft Financials
• Strong analytical skills with the ability to gather and analyze data, reason logically, and draw valid conclusions.
• Experience in resolving application issues and improving system performance.
• Experience with PeopleTools, App Engine, PeopleCode or App Designer

Meet the Team

The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County’s enterprise and mission-critical solutions and infrastructure. RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.

• Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
• Analyze projects; document new organizational processes; generate reports for management on new technology.
• Develop and document user requirements from end-user input for new and existing systems, business processes, and applications.
• Select and recommend software or hardware based on systems analysis, evaluation of product, and vendors.
• Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.
• Implement new and modified processes and systems by performing design, application development, installation and testing.
• Modify software; customize business applications and interfaces.
• Coordinate and communicate with end users, management, staff, and vendors on project issues and status.
• Develop project work plans and schedules and monitor project resources including staff time, vendor work, and finances.
• Prepare project documents, requirements, reports, feasibility studies, cost/benefit analysis, and quality assurance and control standards.
• Maintain, support, and administer software applications.
• Provide customer support, training, and problem analysis for software applications.

Education

Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field to the assignment. (Additional qualifying IT job-related experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).

Experience

Four years of successful journey level IT job-related experience, one year of which included either lead person duties or technically advanced IT job-related work (One year as an IT Business Systems Analyst II will satisfy the one year of lead or technically advanced experience requirement).

Knowledge of

The principles, methods and techniques used in the course of work for the IT Business Systems Analyst series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; principles of documentation and recordkeeping, storage and retrieval.

Other Requirement

A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.

Ability to

Gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Required IT-Related Skills

Systems analysis theory, processes and techniques; project spec development; application design; writing and modifying technical and user documentation; data modeling techniques; prepare flow process diagrams and other design graphics; application of industry or County standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged or off-the-shelf and third party application software including office automation tools.

Preferred IT-Related Skills

Internal consulting with clients at various levels of the organization; writing code and scripts; writing process descriptions; work with client server environments.

Who May Apply

This recruitment is open to all applicants.