IT Business Systems Analyst III - Power

Williams; New Albany (IN); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Medical/dental/vision coverage

401(k) with match

Paid time off

Life insurance

Job summary

Williams is seeking an IT Business Systems Analyst III to act as a liaison between IT and the business, ensuring a clear understanding of requirements when crafting and implementing new IT systems and improving existing systems. You will translate business needs into technical specifications and drive lifecycle-based improvements.

Responsibilities include requirements gathering, user acceptance testing, and ensuring existing applications align with business objectives and IT standards.

Qualifications

• Must have a high school diploma or GED with 12+ IT years, or an Associate's with 8+ IT years, or a Bachelor's in IT with 5+ IT years.
• Experience liaising between IT and business units to design and implement new systems.

Responsibilities

• Maintain liaison between IT development and business units for design and implementation of new systems.
• Serve as subject matter expert and business partner between IT and end-user teams.
• Translate business requirements into technical specifications and solutions.
• Conduct requirements gathering, UAT, and provide recommendations.

Skills

Requirements gathering

Business analysis

Stakeholder communication

IT-business liaison

Education

Bachelor's degree in IT-related field

Tools

ServiceNow

Network diagnostics

Job description

At Williams, we’re powering a cleaner, more connected future, and that starts with you. Here, your work fuels communities, drives innovation, and helps deliver reliable energy the world depends on. Join a Fortune 500 team that invests in your growth, values your contributions, and challenges you to make a lasting impact every day.

As an IT Business Systems Analyst III, you will act as a liaison between IT and the business to ensure an understanding of business requirements when crafting and implementing new IT systems and improving existing systems!

Responsibilities/Expectations:

• Acts as a liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems
• Serves as the subject matter specialist and business partner between IT and business/end-user team(s)
• Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
• Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
• Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
• Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
• Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
• Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align IT solutions with business initiatives
• Servesas the IT/Telecom Site Lead for assigned power generation facilities, owning field execution, coordination, issue escalation, and on-call support to ensure reliable operations and critical infrastructure uptime
• Conductsroutine site walks and system assessments; proactivelyidentifiesrisk and implementspreventative and corrective actions tomaintainsystem availability
• Installs, configures, and troubleshootsnetwork and telecommunications systems (routers, switches, firewalls, fiber, wireless, and remote communications), leading field diagnostics and restoration efforts across industrial and remote environments
• Maintainsaccuratefield documentation and asset tracking whileensuringcompliance with safety, cybersecurity, and regulatory requirements
• Other duties as assigned

Education/Years of Experience:

• Required: High school diploma or GED and a minimum twelve (12) years’ IT experience, OR Associate’s degree and a minimum eight (8) years’ IT experience, OR Bachelor’s degree in IT-related field and a minimum five (5) years’ IT experience

We invest in our people in ways that actually show up in your day-to-day, not just on paper. Our Total Rewards are built to support how you work, live, and plan for what’s next.

Here’s a look at what that means:

• Strong pay plus an annual incentive program
• Hybrid work for most office roles, plus real flexibility in many field positions
• Medical, dental, and vision coverage with options that fit your life, not the other way around
• 401(k) with company match and an annual company contribution
• Paid time off, including company and floating holidays
• Paid parental leave (up to six weeks per parent), plus fertility and adoption support
• Advanced AI tools and resources to help level up and work smarter
• Clear paths to grow your career, with a strong culture of promoting from within
• Tuition reimbursement and support for continuing education
• HSA and FSA options
• Company-paid life insurance and disability coverage
• Employee stock purchase plan
• Domestic partner benefits
• Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about

Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.

For more information, please visit Total Rewards | Williams Companies.

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.