IT Business Analyst - Entry

Washington State University; Pullman (WA); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation leave

Paid holidays

Medical insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Tuition waiver

Job summary

Washington State University invites applicants for an IT Business Analyst - Entry to join Facilities Services on the Pullman campus. You will bridge business needs and technical solutions, collaborating with about 15 divisions to boost efficiency through technology, data-driven insights, and process evaluation.

This full-time, permanent, on-site role supports hardware/software, reports, automation, and emerging technologies like AI to enhance operations.

Qualifications

• A bachelor's degree in MIS, CS, Business Analytics or related field, plus 2 years in DB tech and reporting tools.
• Demonstrated customer services experience in a corporate or higher education setting.
• One year experience managing Windows desktops in an enterprise Active Directory environment.
• Experience independently managing day-to-day responsibilities with minimal supervision.
• Must have, or be able to obtain by time of hire, a valid driver’s license.

Responsibilities

• Support Facilities Services by evaluating, designing, and implementing technology solutions.
• Develop and maintain reports across multiple platforms.
• Assist with automation and scripting solutions.
• Support emerging technologies such as AI to enhance operations and data-driven decision-making.
• Provide technical support for hardware and software systems across the Facilities organization.

Skills

Customer service

Autonomy

Education

Bachelor's degree in MIS/CS/Business Analytics or related field

Tools

Microsoft SQL Server

Oracle

Crystal Reports

Power BI

BIRT

Assetworks AiM

IWMS

Job description

**The Opportunity:**Are you looking to launch your career in IT and business strategy? We are seeking an IT Business Analyst - Entry to join our Facilities Services team. In this dynamic role, you will collaborate with diverse divisions to boost operational efficiency through innovative technology. You will serve as the bridge between business needs and technical solutions, helping us build a more connected and data-driven organization.As the IT Business Analyst – Entry, you will serve as an entry-level analyst supporting Facilities Services by collaborating with approximately 15 divisions to improve operational effectiveness and efficiency through the evaluation, design, and implementation of technology solutions. In this position, you will work closely with Facilities Information staff and business stakeholders to analyze current business processes, identify opportunities for improvement, and translate operational needs into functional system requirements. Your responsibilities will include supporting business process reengineering initiatives, developing and maintaining reports across multiple platforms, assisting with automation and scripting solutions, and supporting emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making. In addition, you will provide technical support for hardware and software systems across the Facilities organization, including branch campus units, by assisting with troubleshooting, system maintenance, and ensuring reliable IT services that support continuity of operations.**Additional Information:**This is a **full time** (100**%** FTE), **permanent** position. This position is **overtime** **eligible.** This is an **on-site/in-person role** at the **WSU Pullman campus in Pullman, WA.** **Monthly Salary:** $6,189 to $8,327 | Range 03IT (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. **Benefits:** WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation. **Required Qualifications:*** A bachelor's degree in he field of Management Information Systems, Computer Science, Business Analytics or related field, AND two (2) years of combined experience using database technologies (Microsoft SQL Server, Oracle, etc.); SQL query tools; and reporting tools such as Crystal Reports, Power BI, or BIRT, or equivalent education/experience.* Demonstrated customer services experience in a corporate or higher education environment.* One (1) year experience managing Windows desktops in an enterprise Active Directory environment.* Experience independently managing day-to-day responsibilities with minimal supervision.* Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.**Preferred Qualifications:*** Two (2) years experience administering Assetworks AiM, or other IWMS system.* One (1) year experience supporting at least one of the following Building Automation Systems: Siemens, Alerton, or Johnson Controls.**Position Sponsorship Eligibility:** Not eligible for work visa sponsorship **Area/College:** Facilities Services **Department Name:** Facilities Services, Administration **Location:** Pullman, WA **Application Instructions:** Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter **External candidates**, upload all documents in the “Application Document” section of your application. **Current WSU Employees (internal candidates)**, before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application. Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible. Reference contact information will be requested later in the recruitment process. **Background Check:** This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.**Time Type:**Full time**Position Term:**12 Month