IT Business Analyst – Ecommerce & QA Lead

Johnstone Supply LLC; Cranford (NJ); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition reimbursement

Employee referral program

Vision coverage

Job summary

Johnstone Supply LLC is seeking an IT Business Analyst to support ecommerce systems, coordinate with IT and business partners, and ensure project success. You will gather requirements, design solutions, and provide end-user documentation while supporting QA and on-call activities.

The role emphasizes collaboration across internal teams, vendors, and stakeholders, with a traditional in-office schedule Monday through Friday at our New Jersey location.

Qualifications

• Bachelor’s Degree (B.S.) from a four-year college or university with at least five years related experience and/or training.
• Familiarity with IT project management skills: objectives, timelines, resources, processes, status.
• Proficient in Internet, e-mail, Excel, Word, PowerPoint, Visio; knowledge of SQL preferred.
• Ability to coordinate users and technical staff across departments/locations; strong business sense.

Responsibilities

• Provide ongoing client support for technical system questions and problems; SME for designated systems.
• Analyze complex system problems, coordinate with vendors, and track resolutions.
• Provide level 3 application support for multiple applications, including on-call support.
• Develop user documentation and departmental policies affecting application use.
• Lead small projects and gather requirements, estimates, and technical solutions.
• Support QA with test plans, test design specs, and documentation.

Skills

IT project management

Communication skills

Analytical thinking

Team coordination

Problem solving

Education

Bachelor’s Degree (B.S.) in a related field

Tools

Excel

Word

PowerPoint

Visio

SQL

Job description

Johnstone Supply LLC is seeking an IT Business Analyst to support ecommerce systems, coordinate with IT and business partners, and ensure project success. You will gather requirements, design solutions, and provide end-user documentation while supporting QA and on-call activities.

The role emphasizes collaboration across internal teams, vendors, and stakeholders, with a traditional in-office schedule Monday through Friday at our New Jersey location.