IT Business Analyst

nc; North Carolina; Hybrid; USD 76,000 - 80,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Paid holidays

Retirement

Health insurance

Job summary

The North Carolina Department of Public Safety (DPS) is seeking a in-person Senior Business Analyst for NCEM to support the Application Team. You will collect user requirements, translate them into backlog items, and work with programmers to ensure accurate specs.

You will lead documentation on GitHub SCRUM and test new apps while preparing SOPs. Initial 90 days are 100% in-person with Raleigh office reporting at least 2 days/week; some remote work may follow.

Qualifications

• Collect user requirements from end users.
• Translate end user requests into product backlog items (PBI).
• Lead documenting requests on Github to SCRUM board.
• Test new web applications to identify bugs and document problems.
• Provide customer service and technical support for end users.
• Create Standard Operating Procedures (SOPs).

Responsibilities

• Gather user needs for multiple web-based applications like WebEOC.
• Collaborate with developers to translate requirements into PBIs.
• Test new applications and document issues for resolution.
• Maintain and update SOPs for processes and tools.

Skills

Business analysis

Requirements gathering

Backlog management

GitHub SCRUM

User support

Testing web apps

Tools

Github

Zendesk

WebEOC

Job description

About Us

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Description of Work

About NCEM:The mission of North Carolina Emergency Management (NCEM) is to enhance North Carolina's resiliency through active collaboration, communication, and coordination of efficient and effective preparedness, response, recovery and mitigation of all natural and man-made hazards and threats.

About the Section

The primary mission of the Administration Section is to provide effective and efficient support functions for the Division. These functions include Accounts Payable, Budget, Human Resources, Grants Management, Information Technology, Application Development, Geographic Information Systems, and others.

About the Position

This position assists the Application Team with business analyst work for several web-based applications including WebEOC. Primary duties include collecting user requirements from end users, providing customer service and providing technical support. This position works closely with the programmers on the application development team and helps translate end user requests into meaningful product backlog items (PBI). Position also helps test new applications to find bugs, issues and document problems. This position is the lead for documenting requests on Github's SCRUM board and creating Standard Operating Procedures.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: DT08 $75,818.00 - $80,000

This position will be 100% in person for at least the first 90 days. After the first 90 days some virtual work will be allowed but the position will report to the Raleigh offices at least 2 days a week.

This posting will close at 11:59pm on 9/27/2026

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance.

The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. Management Preferences, including Knowledge, Skills, and Abilities (KSAs), are not required but may be used to determine the pool of most qualified applicants. Managers may also choose to interview/select applicants who demonstrate Management Preferences.

All work history and education (including accurate dates of employment/attendance) must be documented on the application. Work experience may include internships, volunteerism, and full and part-time work. A complete, all-inclusive application maximizes an applicant's potential to qualify for the position, as well as receive the highest possible salary if selected for the position. Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position.

Management Preferences

• Significant experience training adult professionals on how to use web based applications
• Experience collecting user requirements and documenting product backlog items in Github
• Experience providing technical support to end users and responding to Zendesk tickets
• Experience testing web based applications for responsive design and browser compatibility
• Skilled in clearly communicating verbally and in written form

Supplemental Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program . Visit www.studentaid.gov to learn more.

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