IT Manager, Student Information System

North Carolina State University; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Account

Retirement Programs

Paid Time Off

Tuition Assistance

Wellness Programs

Job summary

North Carolina State University is seeking an IT Manager for the Student Information System within the Enterprise Application Services group. The role leads a team that designs, builds, and implements practical business solutions in a large, institution-wide enterprise environment.

The position requires strong project management, leadership, and communication skills and a track record of delivering secure, scalable systems in higher education settings.

Qualifications

• Master's degree or Bachelor's with relevant experience.
• 3+ years supervisory experience ideal.
• Minimum 3 years of application development experience preferred.

Responsibilities

• Lead and supervise a team of application analysts to design and implement enterprise solutions.
• Research and evaluate new technologies for organizational needs.
• Translate goals into actionable technical plans and objectives.
• Communicate complex requirements to stakeholders and data stewards.
• Provide technical leadership on audits, disaster recovery, security and compliance.
• Ensure applications are secure, scalable and maintainable.

Skills

Verbal communication

Written communication

Project management

Organizational skills

Time management

Leadership

Education

Master's degree

Bachelor's degree

Tools

Oracle/PeopleSoft

Student Information Systems

Job description

Job Title

IT Manager, Student Information System

Anticipated Hiring Range

Commensurate with experience

Work Schedule

Standard business hours M-F with some nights and weekends as necessary

Job Location

Raleigh, NC

Department

Enterprise Application Services

About the Department

Enterprise Application Services (EAS) is in the Office of Information Technology (OIT) division at North Carolina State University. EAS is responsible for the design, implementation, operation, enhancement & maintenance of the University's enterprise business applications. This includes: development, operation & maintenance of enterprise administrative systems (Faculty Excellence (FE Portal), Financials, HR, Lab Management, MyPack Portal, Non-Credit (REPORTER), Research Administration (RED), and Student Information Systems, etc.), configuration management, database administration, maintenance, enhancements, and application integration.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.

What we offer

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Duties and Responsibilities

• Working manager that participates and supervises a team of application analysts to design, build and/or implement practical, cost effective business solutions. These solutions must seamlessly integrate within a technically complex enterprise system that has broad and institution-wide impacts
• Research and/or develop new technologies and keep abreast of new technologies to evaluate feasibility for organizational needs
• Translate high level organizational goals into actionable technical plans and objectives
• Interpret complex financial and operational reports and data, explain complex business processes and technological functions, advise and inform/persuade data stewards and other policymaking bodies of the appropriate resource and technology solutions
• Provide technical leadership on various committees and task forces to address audits, disaster recovery, federal and state regulations, and security
• Ensure that application development efforts align closely with business requirements, from design to delivery, and that applications are user friendly, scalable, secure, and can be efficiently maintained once deployed
• Maintain a thorough knowledge of the assigned applications' technical and functional capabilities and weaknesses
• Use persuasion and negotiation to build cooperation and consensus towards decision
• Work effectively across customers, technical teams, and the enterprise to understand and communicate requirements, status updates, issues, problems, and solutions with a focus on more detailed, "closer to the ground" issues
• Manage vendor relationships and elevate technical support within vendor organizations as needed

Planning and Organizing

• Prepare and present detailed development and/or implementation plans for projects and monitor project status
• Coordinate long-term project planning for large development projects
• Make significant changes in the organizational structure, methods and procedures to respond to new goals and programs
• Plan for utilization of staff, equipment and other resources
• Ensure the development of internal policies and procedures
• Develop/ensure the development of, and give final approval to, unit rules, standards and guidelines governing quality and quantity of work
• Determine applicability in controversial or precedent-setting situations
• Determine budget needs and recommend, with significant influence, priorities based on program mission, costs and projected revenues
• Prepare comprehensive project plans that encompass the entire software development life cycle (SDLC); ensure these plans dovetail into larger plans as needed
• Maintain a strong knowledge of the SDLC at NC State University combined with outstanding organization and communication skills
• Maintain a deep understanding of software development project management methodologies and tools (Microsoft Project, QuickBase, Stat, etc.) and a thorough understanding of project expectations and procedures

Strategic Development & Program Management

• Define business strategies and contribute to the enterprise's vision (typically through participation in customer strategic planning)
• Determine needs and establish goals and objectives that incorporate a broad range of internal and external factors when solving problems and making decisions
• Clearly translate technical issues into understandable terms for audiences with varying degrees of technical expertise so that decisions can be reached; these audiences can include members from all levels of the university
• Recognize and act on strategic opportunities for success
• Weigh alternatives and consequences to make informed decisions on long-term operational issues
• Evaluate organizational readiness and capacity for change and adjust accordingly
• Continuously evaluate new technology and refine supported applications and solutions to align with customer needs and expectations
• Clearly communicate plans with current and potential project stakeholders, campus wide.
• Plan strategically for the adoption of application technologies and independently prioritizes the team's work to best meet the immediate and long term goals of the university
• Maintain a clear understanding of the organization, the strengths and weaknesses of current processes and a clear understanding of larger organizational priorities
• Think creatively and communicate effectively in order to contribute in practical ways towards the growth and success of the organization and future strategies

Human Resource Function

• Recruit, hire and supervise staff and direct the development, enhancement, and maintenance of workflow processes and application support for a varied group of entities
• Involve the director, other managers and staff in the development and establishment of long and short range goals and priorities for the department, including the development and maintenance of corresponding policies and procedures
• Facilitate the growth and development of team members
• Pursue disciplinary actions as needed
• Review accomplishments to assure that program missions and goals are being met
• Conduct final review for most difficult, controversial or sensitive work. Ensure team members understand concepts related to the organization's policies
• Provide coaching, conduct annual performance reviews, and manage the total skill set of the unit. Actively seek resources and opportunities for employee training and growth
• Determine staffing needs and motivational techniques to build and maintain a productive and cohesive team
• Provide feedback and mentoring of staff to help them meet future goals and expectations

Minimum Education and Experience

• Master's degree and at least two years' of relevant experience; or Bachelor's degree with at least three years' of relevant experience; or an equivalent combination of education, training and relevant experience.
• 1-2 years of supervisory experience.

Other Required Qualifications

• Minimum of three (3) years of previous application development experience
• Experience with Oracle/PeopleSoft and/or Student Information Systems is preferred

Preferred Qualifications

• Excellent verbal and written communication skills in both technical and non-technical subjects including the ability to communicate effectively at all levels of the organization
• Strong project management, organizational and time management skills with the ability to manage multiple projects concurrently, set team priorities, meet deadlines, conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects
• Previous experience in a higher education institution
• Ability to build consensus among internal and external teams and persuade other decision-makers, make frequent presentations at customer meetings and correspond in writing and verbally to people at all levels of the university
• Ability to receive and provide constructive criticism when appropriate and mentor/train supervised managers and less experienced managers and team members as necessary

Required License(s) or Certification(s)

N/A

Valid NC Driver's License required

No

Commercial Driver's License required

No

Job Open Date

09/01/2026

Anticipated Close Date

9/16/2026; if posting is still active we are accepting and reviewing applications.

Special Instructions to Applicants

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details

Position Number: 00065140

Position Type: EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Department ID: 515001 - Enterprise Application Services

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.