Museum IT & AV Systems Lead

Smithsonian Institution; New York (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vacation and sick leave

Retirement program

Job summary

The Smithsonian Institution’s National Museum of the American Indian in New York seeks an IT Specialist (CUSTSPT) to lead IT customer support and AV/multimedia services for staff and programs. You will diagnose complex tech problems, manage AV environments, and coordinate technology upgrades for museums and events.

Responsibilities include planning IT/AV projects, maintaining equipment inventories, and ensuring continuity of operations across galleries and meeting spaces.

Qualifications

• Specialized IT experience including desktop/laptop hardware, operating systems, network connectivity, printers, mobile devices, and AV environments.
• Experience coordinating IT/AV projects and deployments, including equipment refreshes and upgrades.
• Experience installing and maintaining multimedia control systems and digital signage supporting exhibitions and events.

Responsibilities

• Provide advanced IT customer support for IT and AV issues at NMAI New York.
• Support museum programs, events, and meetings with AV and multimedia systems.
• Plan and coordinate IT/AV projects for gallery tech upgrades and room enhancements.
• Maintain inventories and lifecycle status of IT and AV equipment at NMAI New York.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

The Smithsonian Institution’s National Museum of the American Indian in New York seeks an IT Specialist (CUSTSPT) to lead IT customer support and AV/multimedia services for staff and programs. You will diagnose complex tech problems, manage AV environments, and coordinate technology upgrades for museums and events.

Responsibilities include planning IT/AV projects, maintaining equipment inventories, and ensuring continuity of operations across galleries and meeting spaces.