Technical Support Specialist

The Statue of Liberty-Ellis Island Foundation; United States; On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Full benefits

Consistent weekend work schedule

Travel provided between work sites

Job summary

A non-profit organization is seeking a full-time Technical Support Specialist to manage IT systems at the Statue of Liberty and Ellis Island. The role includes troubleshooting, IT inventory management, and supporting projects like the museum's upgrade. Candidates need a degree in a relevant field, proficiencies in Windows and IT troubleshooting, and a strong customer service orientation. This position requires physical fitness for equipment handling and offers an annual salary of $62,000 – $65,000.

Qualifications

• Proficient in diagnosing, maintaining, and performing basic repairs on computer hardware and software.
• One year of experience supporting a Microsoft Windows environment is preferred.
• Strong ability to respond promptly to urgent technical needs.

Responsibilities

• Install, configure, test, and maintain IT systems.
• Monitor and manage tickets within the incident management system.
• Support IT projects, including installation and planning.

Skills

IT troubleshooting

Customer service

Familiarity with command-line tools

Education

Bachelor’s degree in a relevant field or equivalent work experience

Tools

Microsoft Windows

Active Directory

Office 365

Bash

PowerShell

Job description

Overview

The non-profit Statue of Liberty-Ellis Island Foundation seeks a full-time, exempt Technical Support Specialist. This is a chance to join one of the most successful public-private partnerships in the country, and contribute to a major campaign to reimagine the museum on Ellis Island and an upgrade of the Foundation’s IT systems through a Digital Transformation. The Technical Support Specialist will assist in managing all the Foundation’s information technology, including desktops, laptops, servers, exhibit technology, and user security. This position supports the Foundation’s offices in downtown Manhattan, Liberty Island, and Ellis Island.

Responsibilities

• Install, configure, test, and maintain desktops, servers, AV systems, and network hardware.
• Determine replacement as needed within SLA.
• Assist in detailed documentation of IT and AV system configurations and schematics, ensuring information is presented clearly and concisely.
• Assist in managing IT inventory and equipment reports; interpreting technical manuals.
• Support IT projects, including Ellis Island Museum Reimagined planning and installation.
• Monitor and manage tickets within the incident management system; troubleshoot and resolve Tier 1 infrastructure issues as needed.
• Follow established change control procedures for all changes to systems.
• Stay updated on IT trends and provide recommendations.

Qualifications

• Bachelor’s degree in a relevant field, equivalent work experience, or certifications required.
• Proficient in testing, diagnosing, maintaining, and performing basic repairs on computer hardware and software.
• Relevant certifications such as CompTIA or CTS are a plus.
• One year of experience supporting a Microsoft Windows environment, including Active Directory and Office 365, is preferred.
• Solid understanding of the OSI model and TCP/IP networking fundamentals.
• Familiarity with Bash, PowerShell, or other command-line tools is a plus.
• Strong ability to respond promptly and effectively to urgent technical needs.
• Customer service support tailored to key stakeholders, including the National Park Service, C-level executives, and VIPs, following ITIL best practices.

Logistics

• This is a full-time position with full benefits.
• This position pays $62,000 – $65,000 annually.
• The Statue of Liberty and Ellis Island monuments are open every day except Thanksgiving and Christmas, so the job schedule will require consistent weekend work to ensure coverage. Daily hours will follow an atypical schedule, with occasional hours before/after museum hours to service museum exhibits or support events.
• The work hours are generally Monday through Friday, 8:30am–4:30pm, with potential flexibility for weekend or early arrival times.
• This position will work primarily on Ellis Island with periodic work in Manhattan and on Liberty Island. Occasional remote work may be possible. Travel between the three work sites via ferry is provided.
• This job operates within public spaces at both the Statue of Liberty and Ellis Island Museums.
• A high level of physical fitness and the ability to lift heavy equipment is required. The ability to stand, kneel, and/or crouch for extended periods is required. Must be able and willing to access technical infrastructure where needed, including climbing ladders, stairs, and scaffolding.

Application process

• Please email one-page cover letter and resume to: [e-mail] with the job title in the subject line. Each file name should begin with the applicant’s last name.
• Candidates are encouraged to apply soon, as applications will be reviewed on a rolling basis.
• No phone calls, please.

About The Statue of Liberty-Ellis Island Foundation

The Statue of Liberty-Ellis Island Foundation is a 501(c)(3) nonprofit that preserves, restores, and honors the Statue of Liberty and Ellis Island, collaborating with the National Park Service in one of the country’s most successful public-private partnerships. The Foundation led private-sector efforts for centennial restorations and has supported projects such as the Statue of Liberty Museum and Ellis Island museum revitalization, connecting millions of visitors to these American icons through family history resources, self-guided tours, and interactive exhibits.

The Statue of Liberty-Ellis Island Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.