IT & AV Specialist — Classrooms & Events Tech

Essex-North-Shore-Agricultural-; Danvers (MA); On-site; USD 43,000 - 62,000; Full time

Job summary

Essex North Shore Agricultural & Technical School is seeking an IT & AV Specialist to support staff, students, and guests across the District. The role blends day-to-day IT help desk work with planning, installing, and operating AV systems for classrooms, presentations, and events.

The ideal candidate will have at least three years of IT/AV experience, proficiency in Windows, macOS, ChromeOS, and Google Workspace, and familiarity with AV equipment and network cabling.

Qualifications

• Minimum of three years of experience in IT support, AV technology, or a combination of both; experience in a school setting preferred.
• Proficient in Windows, macOS, and ChromeOS environments; knowledgeable in Google Workspace.
• Working knowledge of AV systems, including projectors, displays, wireless presentation systems, audio mixers, microphones, speakers, and HDMI/AV-over-IP signal routing.
• Experience installing, terminating, and testing low-voltage network cabling, and installing IT and security equipment such as wireless access points, switches, security cameras, and access control hardware.

Responsibilities

• Responds to helpdesk requests; troubleshoots and resolves hardware, software, and network connectivity issues for staff and students.
• Supports and maintains end-user equipment, including computers, Chromebooks, tablets, printers, copiers, phones, and peripherals.
• Installs, configures, and updates operating systems and software applications used by the District.
• Provides user support such as account management and password resets in Google Workspace and other District systems.
• Sets up, deploys, and configures new and existing technology equipment.
• Installs and mounts IT and security equipment, including wireless access points, network switches, security cameras, and access control hardware.
• Creates and maintains technical documentation, user guides, and tutorials for end users.
• Cross-trains in the student information system to support end-users.
• Participates in IT projects such as equipment deployments and network and system upgrades.
• Sets up, tests, and breaks down presentation areas, including projectors, displays, wireless presentation systems, microphones, speakers, and mixers.
• Installs, mounts, cables, and configures AV equipment; coordinates with Facilities and outside contractors.
• Serves as an AV/Technology technician for internal school events and facility rental events.
• Operates AV equipment during live events and handles recording or live-streaming as needed.
• Performs preventive maintenance, troubleshooting, and minor repairs on AV equipment.
• Trains staff and renters on basic AV usage and creates quick-start guides.
• Recommends AV equipment purchases and upgrades.

Skills

Interpersonal skills

Customer service

Communication skills

Problem-solving

Adaptability

Bilingual (preferred)

Education

High School/Trade School degree preferred

Tools

Windows

macOS

ChromeOS

Google Workspace

AV systems

Projectors/Displays

HDMI/AV-over-IP

Wireless access points

Cabling & installation

Job description

Essex North Shore Agricultural & Technical School is seeking an IT & AV Specialist to support staff, students, and guests across the District. The role blends day-to-day IT help desk work with planning, installing, and operating AV systems for classrooms, presentations, and events.

The ideal candidate will have at least three years of IT/AV experience, proficiency in Windows, macOS, ChromeOS, and Google Workspace, and familiarity with AV equipment and network cabling.