IT Automation & Hybrid Support Engineer

Ridgeline; New York (NY); Hybrid; USD 104,000 - 131,000; Full time

Benefits offered by this job

Stock options

Unlimited vacation

Wellness reimbursements

Education reimbursement

Health insurance

Job summary

Ridgeline is seeking an IT Automation & Support Engineer to advance internal automation and hands‑on IT support across multiple offices. You will develop backend automations and provide on‑site assistance, blending automation skill with practical end‑user help.

The role is truly hybrid, requiring you to work on automation pipelines and 직접 office support, with a focus on improving systems and user experiences across Ridgeline’s West and East Coast offices.

Qualifications

• 3–5 years in IT operations or system administration.
• Demonstrated experience actually building automations, not just using them.
• Comfort scripting in Python or Bash.
• Hands‑on Okta experience (user and app provisioning, security policies).
• Experience managing Mac fleets and platforms like Jamf, Google Workspace, and Atlassian.
• Genuine comfort moving between backend technical work and in‑person support. This is a true hybrid role, not a path to settling on one side.
• A bias toward improving things rather than just keeping them running.

Responsibilities

• Build and maintain automations for repetitive work like access management and laptop inventory.
• Develop automation pipelines in Okta Workflows and Jira Automation.
• Build agentic workflows in Atlassian Rovo: creating skills, improving the inputs the AI learns from, and expanding automated ticket deflection.
• Plan and scope work with the team on sprint cycles.
• Provide hands‑on, in‑person support at your office.
• Handle Tier 1 and Tier 2 support: laptop provisioning, account lifecycle, and everyday employee IT needs.
• Be the local go‑to, so the rest of the team can stay focused on project work.
• By 30/60/90 days, you’ll understand processes, contribute to projects, and run sprint work.

Skills

IT operations

Scripting (Python,Bash)

Okta administration

Mac fleet management

Google Workspace

Atlassian tools

Hybrid work

Tools

Okta

Jamf

Google Workspace

Atlassian

Job description

Ridgeline is seeking an IT Automation & Support Engineer to advance internal automation and hands‑on IT support across multiple offices. You will develop backend automations and provide on‑site assistance, blending automation skill with practical end‑user help.

The role is truly hybrid, requiring you to work on automation pipelines and 직접 office support, with a focus on improving systems and user experiences across Ridgeline’s West and East Coast offices.