Hybrid IT Automation & In-Office Support Engineer

Ridgeline; Reno (NV); Hybrid; USD 104,000 - 131,000; Full time

Benefits offered by this job

Unlimited vacation

Educational and wellness reimburse m..

$0 cost employee insurance plans

Company Stock Plan

Job summary

You’ll manage Tier 1–2 IT tasks, from laptop provisioning to user lifecycles, and grow automation pipelines across the stack. The role blends backend work with hands‑on user support, ideal for problem solvers who like both.

Qualifications

• 3–5 years in IT operations or system administration.
• Demonstrated experience actually building automations, not just using them.
• Comfort scripting in Python or Bash.
• Hands-on Okta experience (user and app provisioning, security policies).
• Experience managing Mac fleets and platforms like Jamf, Google Workspace, and Atlassian.
• Genuine comfort moving between backend technical work and in-person support. Hybrid role.
• A bias toward improving things rather than just keeping them running.

Responsibilities

• Build and maintain automations for repetitive work like access management and laptop inventory.
• Develop automation pipelines in Okta Workflows and Jira Automation.
• Build agentic workflows in Atlassian Rovo: creating skills, improving the inputs the AI learns from, and expanding automated ticket deflection.
• Plan and scope work with the team on sprint cycles.
• Provide hands-on, in-person support at your office.
• Handle Tier 1 and Tier 2 support: laptop provisioning, account lifecycle, and everyday employee IT needs.

Skills

IT operations

Automation scripting

Python

Bash

Okta

Jamf

Google Workspace

Atlassian

Tools

Okta Workflows

Jira

Atlassian Rovo

Jamf Pro

Google Workspace Admin

Job description

You’ll manage Tier 1–2 IT tasks, from laptop provisioning to user lifecycles, and grow automation pipelines across the stack. The role blends backend work with hands‑on user support, ideal for problem solvers who like both.