IT Associate

Alicat-Scientific; Tucson (AZ); On-site; USD 33,000 - 37,000; Full time

Job summary

Alicat Scientific in Marana, AZ is seeking a mid-level IT Associate to provide reliable onsite IT support and help maintain the company’s IT infrastructure in a manufacturing environment. You will support end users, servers, and network systems, deploy imaging and patching, manage Active Directory, DNS, and DHCP, and ensure security and change-management practices.

Strong customer service and documentation are essential, with occasional after-hours maintenance.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field OR 3–5 years progressive IT support experience.
• Strong working knowledge of Windows 10/11 and Microsoft 365 administration and support.
• Hands-on experience with Windows Server environments and Active Directory.
• Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP.
• Demonstrated ability to troubleshoot and resolve technical issues independently.
• Experience with ticketing systems and maintaining technical documentation.
• Strong customer service, communication, and organizational skills.
• Ability to prioritize work in a fast-paced onsite manufacturing environment.

Responsibilities

• Provide onsite IT support for Windows desktops, laptops, peripherals, and MS 365 services.
• Diagnose and resolve hardware, OS, server, and network issues.
• Administer Windows Server, Active Directory, DNS, and DHCP.
• Support wired/wireless networking, VPN connectivity, and remote access.
• Deploy systems, imaging, software installation, patching, and lifecycle management.
• Manage IT tickets with accurate and timely documentation.
• Assist with server, network, and endpoint maintenance and IT projects.
• Ensure IT policies, security standards, and change-management procedures.
• Collaborate with IT team members, vendors, and internal stakeholders.
• Support production-floor and engineering systems as required; participate in after-hours maintenance.

Skills

Windows 10/11

Microsoft 365

Windows Server

Active Directory

Networking basics

DNS & DHCP

IT ticketing

Documentation

Customer service

Onsite support

Education

Associate degree in IT/CS

3–5 years IT support

Tools

Hyper-V

VMware

Endpoint management

Backup concepts

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.Company: Alicat Scientific, Inc.Department: Information TechnologyLocation: 7641 W. Business Park Drive, Marana, Arizona 85743Employment Type: Full-TimeReports To: IT DirectorSalary: $24-26.50 an hourPosition SummaryThe IT Associate is a mid-level technical role responsible for providing reliable, onsite IT support and contributing to the stability, security, and continuous improvement of Alicat Scientific’s IT infrastructure. This position supports end users, servers, and network systems in a manufacturing and engineering environment and works with limited supervision to diagnose issues, implement solutions, and support ongoing IT initiatives. #AlicatKey ResponsibilitiesServe as a primary onsite IT support resource for Windows-based desktops, laptops, peripherals, and Microsoft 365 servicesIndependently diagnose, troubleshoot, and resolve complex hardware, operating system, application, server, and network connectivity issuesAdminister and support Windows Server infrastructure including Active Directory, file services, DNS, and DHCPSupport and troubleshoot wired and wireless networking, VPN connectivity, and remote access solutionsPerform system and device deployment, imaging, software installation, patching, and lifecycle managementManage and resolve IT support tickets with accurate and timely documentationIdentify recurring issues and recommend or implement process, configuration, or infrastructure improvementsAssist with server, network, and endpoint maintenance, upgrades, and IT projectsEnsure adherence to IT policies, security standards, and change management proceduresCollaborate with IT team members, vendors, and internal stakeholdersCommunicate technical information clearly to non-technical usersSupport production-floor and engineering systems as required in a manufacturing environmentParticipate in after-hours maintenance windows or on-call rotations as requiredRequired QualificationsAssociate degree in Information Technology, Computer Science, or related field, or 3–5 years of progressive IT support experienceStrong working knowledge of Windows 10/11 and Microsoft 365 administration and supportHands-on experience supporting Windows Server environments and Active DirectorySolid understanding of networking fundamentals including TCP/IP, DNS, and DHCPDemonstrated ability to independently troubleshoot and resolve technical issuesExperience using ticketing systems and maintaining technical documentationStrong customer service, communication, and organizational skillsAbility to prioritize work in a fast-paced, onsite manufacturing environmentPreferred QualificationsExperience supporting IT systems in manufacturing, engineering, or industrial environmentsFamiliarity with ERP or other business-critical applicationsExposure to virtualization technologies such as Hyper-V or VMwareExperience with endpoint management, patching, or cybersecurity controlsKnowledge of backup, recovery, and system monitoring conceptsIndustry certifications such as CompTIA or Microsoft credentialsInterest in career growth toward systems administration, infrastructure, or security rolesSuccess MarkersSuccess at 3 MonthsUnderstands Alicat Scientific’s IT environment, systems, and support processesIndependently resolves common end-user support requestsFollows IT policies, security standards, and change management proceduresAccurately documents support activities in the ticketing systemBuilds strong relationships with users and IT team membersSuccessfully performs basic Active Directory tasks and device deploymentsSuccess at 6 MonthsIndependently handles moderate to complex support issuesConfidently supports Windows Server, networking, and VPN connectivityIdentifies recurring issues and recommends improvementsContributes effectively to IT projects and infrastructure initiativesServes as a reliable escalation point when appropriateMaintains high-quality documentation with minimal supervisionSuccess at 12 MonthsFunctions as a trusted IT professional with deep understanding of Alicat systemsResolves complex issues across endpoints, servers, and network infrastructureTakes ownership of defined systems, tools, or IT processesProactively identifies and helps address risks and inefficienciesMentors or supports less experienced IT team membersIs positioned for growth into advanced systems or infrastructure rolesNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!