Onsite IT Associate: Windows, Server & Network Support

Halma plc; Tucson (AZ); On-site; USD 33,000 - 37,000; Full time

Job summary

Alicat Scientific, Inc. is seeking an IT Associate to provide reliable onsite support and help maintain the company’s IT infrastructure in Marana, AZ. You will diagnose issues, deploy solutions, and collaborate with a small IT team in a manufacturing environment.

Responsibilities include supporting Windows desktops, Office 365, AD, DNS/DHCP, and network connectivity, with opportunities to contribute to security and process improvements while engaging with end users and production staff.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or 3-5 years of progressive IT support experience
• Strong working knowledge of Windows 10/11 and Microsoft 365 administration and support
• Hands-on experience supporting Windows Server environments and Active Directory
• Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP
• Demonstrated ability to independently troubleshoot and resolve technical issues
• Experience using ticketing systems and maintaining technical documentation
• Strong customer service, communication, and organizational skills
• Ability to prioritize work in a fast-paced, onsite manufacturing environment

Responsibilities

• Serve as a primary onsite IT support resource for Windows-based desktops, laptops, peripherals, and Microsoft 365 services
• Independently diagnose, troubleshoot, and resolve complex hardware, operating system, application, server, and network connectivity issues
• Administer and support Windows Server infrastructure including Active Directory, file services, DNS, and DHCP
• Support and troubleshoot wired and wireless networking, VPN connectivity, and remote access solutions
• Perform system and device deployment, imaging, software installation, patching, and lifecycle management
• Manage and resolve IT support tickets with accurate and timely documentation
• Identify recurring issues and recommend or implement process, configuration, or infrastructure improvements
• Assist with server, network, and endpoint maintenance, upgrades, and IT projects
• Ensure adherence to IT policies, security standards, and change management procedures
• Collaborate with IT team members, vendors, and internal stakeholders
• Communicate technical information clearly to non-technical users
• Support production-floor and engineering systems as required in a manufacturing environment
• Participate in after-hours maintenance windows or on-call rotations as required

Skills

Windows 10/11

Microsoft 365 administration

Active Directory

Networking fundamentals

IT support

Customer service

Education

Associate degree in Information Technology

Tools

Hyper-V

VMware

Job description

Alicat Scientific, Inc. is seeking an IT Associate to provide reliable onsite support and help maintain the company’s IT infrastructure in Marana, AZ. You will diagnose issues, deploy solutions, and collaborate with a small IT team in a manufacturing environment.

Responsibilities include supporting Windows desktops, Office 365, AD, DNS/DHCP, and network connectivity, with opportunities to contribute to security and process improvements while engaging with end users and production staff.