ADMIN ASSISTANT/IT DEPT

School of Science and Technology; San Antonio (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

School of Science and Technology is seeking an Administrative Assistant / IT for the Central Office. You will provide Tier 1/2 support, manage devices, accounts, and inventories, and assist campus IT staff with projects and deployments.

The role requires basic IT knowledge, strong organization, and effective communication, with on-site responsibilities in a central district location and occasional travel.

Qualifications

• High School Diploma or GED required.
• Associate degree in IT/CS or related field preferred.
• Experience in IT support or technical operations preferred.

Responsibilities

• Provide Tier 1 and Tier 2 IT support by phone, email, remote, or in person.
• Troubleshoot computers, Chromebooks, printers, and network issues.
• Set up and maintain computers, monitors, printers, and IT equipment.
• Manage user accounts, groups, permissions, and passwords per procedures.
• Install and manage software applications and platforms, including licensing.
• Support Google Workspace for Education and Microsoft 365.
• Document and track support requests in the IT help desk system.
• Maintain technology inventory and system documentation.

Skills

Organizational skills

Communication skills

Customer service

Documentation

Education

High School Diploma or GED

Associate Degree in IT/CS or related field

Tools

Windows

ChromeOS

Google Workspace for Education

Microsoft 365

Job description

Position

Administrative Assistant / IT

Department/Campus

Central Office

Reports to

Director of Information Technology

FLSA Status

Non-Exempt

Pay Grade

PG-1060 ($19.50 - $30.17 hourly)

Job Type

Full Time

Work Hours

Normal Work hours (225 days)

JOB ROLE

The Administrative Assistant / IT supports the daily technology operations of the Central Office IT Department. This position provides technical support, manages assigned software platforms, assists with user accounts, devices, inventory, and technology projects, and supports campus IT personnel as needed.

Qualifications

• High School Diploma or GED required.
• Associate Degree in Information Technology, Computer Science, or a related field preferred.
• Experience in IT support, technical operations, or a related role preferred.

Knowledge And Skills

• Working knowledge of Windows, ChromeOS, Google Workspace for Education, Microsoft 365, and common business applications.
• Basic knowledge of computer hardware, software, networking, Wi-Fi, printers, and troubleshooting.
• Strong organizational, communication, customer service, and documentation skills.
• Ability to prioritize tasks, troubleshoot independently, and manage multiple requests efficiently.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support by phone, email, remote support, or in person.
• Troubleshoot computers, Chromebooks, printers, software, Wi-Fi, network connectivity, and other technology-related issues.
• Set up, configure, deploy, maintain, collect, and replace computers, monitors, printers, Chromebooks, and other IT equipment.
• Create, update, suspend, archive, and manage user accounts, groups, permissions, passwords, and access according to established procedures.
• Install, configure, update, administer, and manage assigned software applications and technology platforms, including user access, licensing, configurations, and vendor support.
• Assist with Google Workspace for Education, Microsoft 365, device management, and other systems assigned by the Central Office IT Department.
• Document, monitor, and follow up on support requests and resolutions in the IT help desk system.
• Maintain accurate technology inventory, asset, warranty, licensing, and system documentation.
• Support campus IT personnel and assist with district-wide technology projects, deployments, testing readiness, cybersecurity initiatives, and system upgrades.
• Escalate complex technical, network, cybersecurity, or system issues to the Central Office IT Department.
• Follow IT security policies and procedures.
• Provide friendly and professional customer service to all users.
• Perform other duties as assigned.

Work Environment And Physical Requirements

• Light work; may require occasional lifting and moving of technology equipment.
• Nights and weekend activities may occasionally be required.
• Position is based in a Central Office setting and may involve prolonged desk work, walking, and standing.
• Moderate travel between district locations is required.