Operations Supervisor - ORD

ACTS-Aviation Security, Inc; Chicago (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Two weeks vacation annually

Floating holidays

Personal days

401K with company matching

Health, Dental & Vision insurance

Life insurance (MetLife)

Employee Assistance Program

Perkspot employee discounts

Job summary

ACTS-Aviation Security, Inc. is seeking an Operations Supervisor at Chicago O'Hare International Airport in Chicago, IL. The role oversees daily operations, schedules security personnel, and ensures coverage in alignment with client and TSA requirements.

The position offers competitive pay of $60,000 per year as well as a benefits package including health, dental, vision insurance, and a 401(k) with company matching, plus paid vacation and holidays. This is an on-site role based at ORD airport.

Qualifications

• Experience scheduling security staff and ensuring coverage.
• Ability to liaise with airlines, catering units, TSA and government authorities.
• Maintaining security-related records and performing audits as per policies.

Responsibilities

• Provide support to Leads and Security Agents in daily activities.
• Schedule and assign Security Agents to ensure proper coverage.
• Serve as liaison with Local Airline Customers, Host Catering units, TSA and authorities.
• Maintain records and conduct audits of employee performance.
• Recruit, hire and retain qualified Security Agents with HR collaboration.

Skills

Scheduling

Team leadership

Liaison

Audits

Recruitment

Job description

Join a Global Leader in Aviation Security!

Salary : $60,000 annually

Medical, dental & vision insurance available! 401K with company matching! Paid vacation & holidays!

ACTS-Aviation Security Inc. has an immediate opening for an Operations Supervisor at the Chicago O'Hare International Airport Chicago, IL.

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

Essential Duties and Responsibilities:

• Service Supervisors provide support to ACTS Leads and Security Agents in the daily activities established by the customer’s requirements.
• Performs or assists in scheduling and assigning the Security Agents to ensure proper coverage and relief for the ACTS-Aviation Security operation.
• Serves as a liaison for the Local Airline Customers, Host Catering units, and TSA or other Government Authorities.
• Ensures and maintains all security related records as indicated by the local Airline Customers, TSA and other Government Authorities.
• Performs regularly scheduled documented audits of employee work performance, including video reviews, according to ACTS-Aviation Security policies.
• Ensures that all Government, Customer, Airlines, and local requirements are met.
• Reports all daily, weekly, monthly activities to the appropriate member of management.
• Conducts and ensures that all training and orientation are provided to employees.
• Works with Regional HR Manager to recruit, hire and retain highest quality Security Agents.
• Disciplines Agents as necessary.
• Maintains all provisions, regulations, procedures and processes in current collective bargaining agreement.
• Performs all other duties as assigned by ACTS-Aviation Security management.

In addition to your base compensation, you will be eligible for the following additional benefits:

• Two weeks of vacation annually, accrued per pay period.
• Three floating holidays, accrued on January 1, April 1 and July 1 each year.
• Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
• Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
• Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
• Free basic life insurance of $10,000 offered through MetLife.
• Employee paid Supplemental Life and Disability Insurance offered through MetLife.
• Employee Assistance Program offered through MetLife
• Employee Discount Program offered through Perkspot.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.