IT Assistant: Desktop & Network Support

Optimal Case Management; Hagerstown (MD); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-paid Life and Long-Term Disabi

Paid time off

401(k) Retirement with employer match

Employee assistance program

Mileage reimbursement

Job summary

Optimal Case Management is hiring an IT Assistant in our Hagerstown office. The role supports and maintains all IT systems, including networks, desktops, and mobile devices, and requires rapid ticket response and security compliance.

The ideal candidate has a high school diploma and 1–3 years of IT support experience, with MS Office and Google Drive proficiency. CJIS fingerprinting certification must be obtained within 90 days of hire.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of IT support experience preferred.
• Experience with desktops, laptops, tablets, and mobile devices.
• Excellent Microsoft Office and Google Drive knowledge.
• Ability to learn new hardware/software quickly.
• Must obtain CJIS fingerprinting certification within 90 days.

Responsibilities

• Install, configure, maintain desktops, laptops, tablets, and phones.
• Respond to IT help desk tickets within 24 hours.
• Provide end-user training and create training materials.
• Ensure biometric fingerprint data privacy and security compliance.
• Coordinate with vendors to resolve technical problems.

Skills

IT support

Troubleshooting

Customer service

Strong communication

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

Google Drive

Job description

Optimal Case Management is hiring an IT Assistant in our Hagerstown office. The role supports and maintains all IT systems, including networks, desktops, and mobile devices, and requires rapid ticket response and security compliance.

The ideal candidate has a high school diploma and 1–3 years of IT support experience, with MS Office and Google Drive proficiency. CJIS fingerprinting certification must be obtained within 90 days of hire.