IT Support Technician — Help Desk & Devices

ADP; Hagerstown (MD); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Optimal Case Management is seeking an IT Assistant to support all electronic information systems at our Hagerstown office. This full-time role maintains desktops, phones, and peripherals, troubleshoots hardware and software, and supports biometric fingerprinting technology.

You will provide basic end-user training, respond to help desk tickets within 24 hours, and ensure security and privacy policies are followed.

Qualifications

• High school diploma or equivalent.
• 1–3 years of IT support experience.
• Experience with installation, troubleshooting, and replacement of hardware, software and network components for desktops, laptops, tablets, peripherals, and mobile phones.
• Excellent Microsoft Office and Google Drive knowledge.
• Proficient with or able to quickly learn various computer hardware and software.
• Must obtain CJIS fingerprinting technician certification within 90 days of hire.
• Bachelor's degree in Information Technology or related field (preferred).
• Microsoft A+ or other IT certification (preferred).
• CJIS Fingerprinting Training certification (preferred).

Responsibilities

• Install, configure, upgrade, repair and maintain desktops, laptops, tablets, cell phones, and other peripherals.
• Connect hardware/software with diverse systems and servers.
• Respond to IT Help Desk tickets within 24 hours and diagnose root causes.
• Provide end-user training and create training materials.
• Receive guests as front desk receptionist when in office.
• Utilize biometric fingerprint technology following privacy and security policies.
• Execute duties efficiently, ethically, and per policy.

Skills

IT Support

Hardware Troubleshooting

Software Installations

Google Suite

Microsoft Office

CJIS Fingerprinting

Education

High School Diploma

Bachelor's degree in Information Technology (preferred)

Tools

Google Drive

Windows OS

Networking basics

Job description

Optimal Case Management is seeking an IT Assistant to support all electronic information systems at our Hagerstown office. This full-time role maintains desktops, phones, and peripherals, troubleshoots hardware and software, and supports biometric fingerprinting technology.

You will provide basic end-user training, respond to help desk tickets within 24 hours, and ensure security and privacy policies are followed.