IT Asset Management Process Lead — Drive Excellence

State Street; Quincy (MA); On-site; USD 120,000 - 218,000; Full time

Job summary

State Street is seeking an IT Asset Management Process Lead to govern the enterprise ITAM lifecycle, drive standardization, and enforce operational discipline across IT platforms and end-user environments.

You will lead a process team, collaborate with technology groups and control stakeholders, and ensure policy compliance, audit readiness, and continuous improvement from procurement to disposal.

Qualifications

• 10+ years of experience in IT Asset Management or process governance roles.
• Proven experience owning, enforcing, and governing enterprise-scale processes.
• Strong knowledge of IT asset lifecycles, CMDBs, SAM/HAM capabilities, and IT Service Management practices.
• ITIL-aligned processes and controls, including request fulfillment, change/MACD, incident linkage, governance, risk management, and audit readiness.
• Experience supporting audits, regulatory inquiries, or formal risk assessments.
• Process design, documentation, and continuous optimization.
• Strong analytical skills with a focus on operational risk, cost management, and efficiency.
• Executive-level communication and presentation skills.
• Experience leading analysts or small teams and coordinating cross-functional delivery across technology and control partners.

Responsibilities

• Govern ITAM processes across request, acquisition, deployment, change, maintenance, and retirement.
• Enforce ITAM policies, standards, controls, and operating procedures.
• Lead continuous improvement efforts to address process gaps, inefficiencies, and control weaknesses.
• Manage the ITAM Process Team, providing day-to-day leadership, prioritization, and coaching.
• Partner with technology teams, asset owners, and control stakeholders to ensure process adoption and accountability.
• Integrate ITAM practices with IT Service Management (ITIL) processes to support operational efficiency and audit readiness.
• Serve as the primary point of contact for ITAM process questions and escalations.
• Manage corporate IT asset disposal processes and related controls.

Skills

ITAM experience

Process governance

Executive communication

Cross-functional leadership

Audit readiness

Process design

Operational risk

Cost management

Analytical skills

Tools

ServiceNow ITAM

HAM Pro

Copilot

Job description

State Street is seeking an IT Asset Management Process Lead to govern the enterprise ITAM lifecycle, drive standardization, and enforce operational discipline across IT platforms and end-user environments.

You will lead a process team, collaborate with technology groups and control stakeholders, and ensure policy compliance, audit readiness, and continuous improvement from procurement to disposal.