IT Asset Management Process Lead

State Street; Quincy (MA); On-site; USD 120,000 - 218,000; Full time

Job summary

State Street is seeking an IT Asset Management Process Lead to govern the enterprise ITAM lifecycle, drive standardization, and enforce operational discipline across IT platforms and end-user environments.

You will lead a process team, collaborate with technology groups and control stakeholders, and ensure policy compliance, audit readiness, and continuous improvement from procurement to disposal.

Qualifications

• 10+ years of experience in IT Asset Management or process governance roles.
• Proven experience owning, enforcing, and governing enterprise-scale processes.
• Strong knowledge of IT asset lifecycles, CMDBs, SAM/HAM capabilities, and IT Service Management practices.
• ITIL-aligned processes and controls, including request fulfillment, change/MACD, incident linkage, governance, risk management, and audit readiness.
• Experience supporting audits, regulatory inquiries, or formal risk assessments.
• Process design, documentation, and continuous optimization.
• Strong analytical skills with a focus on operational risk, cost management, and efficiency.
• Executive-level communication and presentation skills.
• Experience leading analysts or small teams and coordinating cross-functional delivery across technology and control partners.

Responsibilities

• Govern ITAM processes across request, acquisition, deployment, change, maintenance, and retirement.
• Enforce ITAM policies, standards, controls, and operating procedures.
• Lead continuous improvement efforts to address process gaps, inefficiencies, and control weaknesses.
• Manage the ITAM Process Team, providing day-to-day leadership, prioritization, and coaching.
• Partner with technology teams, asset owners, and control stakeholders to ensure process adoption and accountability.
• Integrate ITAM practices with IT Service Management (ITIL) processes to support operational efficiency and audit readiness.
• Serve as the primary point of contact for ITAM process questions and escalations.
• Manage corporate IT asset disposal processes and related controls.

Skills

ITAM experience

Process governance

Executive communication

Cross-functional leadership

Audit readiness

Process design

Operational risk

Cost management

Analytical skills

Tools

ServiceNow ITAM

HAM Pro

Copilot

Job description

IT Asset Management Process Lead

The IT Asset Management (ITAM) Process Lead governs enterprise ITAM processes across the full asset lifecycle, ensuring consistent, compliant, and efficient management of IT assets. This role drives standardization, operational discipline, and continuous improvement across all IT platforms and end-user computing environments.

Key Responsibilities

• Govern ITAM processes across request, acquisition, deployment, change, maintenance, and retirement.
• Enforce ITAM policies, standards, controls, and operating procedures.
• Lead continuous improvement efforts to address process gaps, inefficiencies, and control weaknesses.
• Manage the ITAM Process Team, providing day-to-day leadership, prioritization, and coaching.
• Partner with technology teams, asset owners, and control stakeholders to ensure process adoption and accountability.
• Integrate ITAM practices with IT Service Management (ITIL) processes to support operational efficiency and audit readiness.
• Serve as the primary point of contact for ITAM process questions and escalations.
• Manage corporate IT asset disposal processes and related controls.

Core/Must Have Skills

• 10+ years of experience in IT Asset Management or process governance roles.
• Proven experience owning, enforcing, and governing enterprise-scale processes.
• Strong knowledge of IT asset lifecycles, CMDBs, SAM/HAM capabilities, and IT Service Management practices.
• Solid understanding of ITIL-aligned processes and controls, including request fulfillment, change/MACD, incident linkage, governance, risk management, and audit readiness.
• Experience supporting audits, regulatory inquiries, or formal risk assessments.
• Demonstrated ability in process design, documentation, and continuous optimization.
• Strong analytical skills with a focus on operational risk, cost management, and efficiency.
• Executive-level communication and presentation skills.
• Experience leading analysts or small teams and coordinating cross-functional delivery across technology and control partners.

Nice to Have Skills

• Experience with ServiceNow ITAM, HAM Pro
• Relevant certifications such as Certified IT Asset Manager (CITAM), ITIL Foundation, Lean Six Sigma, or other process/governance certifications
• Experience with automation tools such as Copilot
• Hands-on experience with end-to-end IT asset lifecycle operations, including procurement, deployment, inventory management, refresh planning, and decommissioning and disposal.

Salary Range:

$120,000 - $217,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

• Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.