IT Asset Management Lead: Process & Compliance Champion

Bank of America; Jersey City (NJ); On-site; USD 136,000 - 220,000; Full time

Job summary

Bank of America is seeking an ITAM Process Manager in Jersey City to lead the ITAM program, drive governance across hardware, software, cloud, and related assets, and partner with risk, audit, and product teams. You will own process documentation, metrics, change control, and continuous improvement initiatives.

The role requires strong governance experience, collaboration across stakeholders, and the ability to manage complex compliance requirements in a regulated financial environment.

Qualifications

• 5+ years of IT Asset Management (ITAM), SACM, CMDB, or related governance experience.
• Strong understanding of process management, risk management, and control frameworks.
• Experience supporting regulatory, compliance, and audit activities.
• ServiceNow, CMDB, or enterprise asset management platform experience.
• Strong analytical, reporting, and stakeholder management skills.

Responsibilities

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders
• Process Policy Management - Serve as delegate to the ITAM Process Owner; maintain process documentation, process maps, procedures, and process inventories
• Risk, Control Compliance Management - Identify, document, and maintain risks, controls, metrics, remediation plans, audit responses, and regulatory obligations
• Process Performance Metrics - Monitor KPIs, dashboards, process health, control effectiveness, and reporting
• Process Change Management Evolution - Assess impacts of planned changes, review change requests, and ensure changes are governed and documented
• Stakeholder Audit Engagement - Coordinate with technology, risk, compliance, audit, and governance partners
• Continuous Improvement - Lead automation, simplification, operational excellence, and process maturity initiatives

Skills

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Other

Tools

ServiceNow

CMDB

Asset Management Platform

Job description

Bank of America is seeking an ITAM Process Manager in Jersey City to lead the ITAM program, drive governance across hardware, software, cloud, and related assets, and partner with risk, audit, and product teams. You will own process documentation, metrics, change control, and continuous improvement initiatives.

The role requires strong governance experience, collaboration across stakeholders, and the ability to manage complex compliance requirements in a regulated financial environment.