IT Asset Management Process Analyst — Drive Lifecycle

State Street; Quincy (MA); On-site; USD 70,000 - 119,000; Full time

Job summary

State Street in Quincy, MA is seeking an IT Asset Management Process Analyst to define and maintain ITAM processes across the asset lifecycle and collaborate with platform teams.

You will document SOPs, work with ITIL-aligned controls, and engage stakeholders to ensure adoption while supporting audits and data requirements.

This role offers exposure to ITSM/ITAM tooling (e.g., ServiceNow) and a chance to improve efficiency within Global Technology Services.

Qualifications

• 3-5 years of experience in the specific role
• Strong documentation skills and experience defining, documenting, and implementing process frameworks (standards, SOPs, controls, SLAs/KPIs) and driving adoption
• Understanding of IT infrastructure components (servers, databases, networks, cloud services)
• Experience with an ITSM/ITAM tool and asset repository/CMDB (e.g., ServiceNow) including data quality management and reporting
• Stakeholder engagement and cross-functional collaboration, Data-driven decision making and analytical reporting
• Strong understanding of ITIL-aligned processes and controls (request/fulfillment, change/MACD, incident linkage, audit readiness)

Responsibilities

• Support definition, execution, and maintenance of IT Asset Management processes across the asset lifecycle
• Maintain process documentation, SOPs, and handbooks supporting ITAM operations
• Coordinate with technology, asset owners, and process stakeholders to ensure consistent process adoption
• Perform process reviews to identify gaps, inefficiencies, and control weaknesses
• Track process issues, findings, and remediation actions through to closure
• Support implementation and ongoing execution of ITAM policies, standards, and operating procedures
• Support audit, risk, and regulatory activities by documenting processes, controls, and evidence
• Identify, model, and document business, process, and data requirements
• Represent project stakeholders throughout planning, development, and release processes
• Work with the Platform Team to ensure understanding of the business and test requirements and to develop release estimates
• Translate the technical solutions to project stakeholders, ensuring understanding of design decisions and delivered capabilities
• Drive operational efficiency through continuous improvement; integrate ITAM practices with IT Service Management (ITIL) processes (request fulfillment, incident linkage, and change/MACD) where relevant

Skills

3-5 yrs exp

Documentation

IT infrastructure

ITIL processes

Stakeholder engagement

ITIL-aligned controls

Tools

ServiceNow

Job description

State Street in Quincy, MA is seeking an IT Asset Management Process Analyst to define and maintain ITAM processes across the asset lifecycle and collaborate with platform teams.

You will document SOPs, work with ITIL-aligned controls, and engage stakeholders to ensure adoption while supporting audits and data requirements.

This role offers exposure to ITSM/ITAM tooling (e.g., ServiceNow) and a chance to improve efficiency within Global Technology Services.