IT Asset Management Lead – ServiceNow ITAM/SAM/HAM

Cognizant; Santa Clara (CA); On-site; USD 99,000 - 116,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Santa Clara, CA is seeking an IT Asset Management Specialist responsible for leading asset tracking and lifecycle management using ServiceNow ITAM/HAM Pro and SAM Pro, onsite roles.

You will implement procedures, maintain inventory, ensure policy compliance, coordinate with vendors, generate audits and reports, and collaborate with IT to forecast budgets and savings while protecting data privacy.

Qualifications

• Must have knowledge of ServiceNow ITAM HAM Pro and SAM Pro.
• Developing and implementing procedures for tracking IT assets in ServiceNow is a must.
• Maintaining an accurate inventory of hardware and software assets.
• Ensuring compliance with asset management policies and regulations.
• Coordinating with vendors for procurement and contract negotiations.
• Monitoring the lifecycle of IT assets to optimize their use and mitigate risks.
• Managing the disposal and replacement of obsolete assets.
• Providing regular audits, analysis, and reports on the cost, performance, and value of IT assets.
• Collaborating with the IT team to forecast future budgets and savings.
• Ensuring data privacy and security of IT assets.
• Supporting field personnel in troubleshooting issues related to IT assets.
• Addressing discrepancies in the asset repository.
• Assisting with special projects as needed.
• Maintaining high levels of customer service.
• Responding to inquiries about order status, shipping, and quality discrepancies.
• Tracking requests and communicating expectations to customers.
• Scanning equipment as it is received to enter into the asset database.
• Maintaining local and remote inventory levels for IT assets.
• Coordinating equipment disposals for remote locations.
• Providing ad hoc reports as requested.
• Ensuring assets are received from vendors and shipped to end users in a timely fashion.
• Developing and maintaining detailed reports on IT asset management activities, including asset utilization, compliance, and financial metrics.

Responsibilities

• Lead asset tracking and lifecycle management for IT assets.
• Maintain accurate inventory and ensure compliance with policies.
• Coordinate procurement, vendor negotiations, and disposals.
• Prepare audits and reports on costs, performance, and asset value.
• Collaborate with IT to forecast budgets and savings.

Skills

ServiceNow ITSM

ServiceNow ITAM

HAM Pro

SAM Pro

Asset Lifecycle

Tools

ServiceNow

Job description

Cognizant in Santa Clara, CA is seeking an IT Asset Management Specialist responsible for leading asset tracking and lifecycle management using ServiceNow ITAM/HAM Pro and SAM Pro, onsite roles.

You will implement procedures, maintain inventory, ensure policy compliance, coordinate with vendors, generate audits and reports, and collaborate with IT to forecast budgets and savings while protecting data privacy.