IT Asset Lifecycle Lead — ServiceNow & Asset Optimization

Cognizant; United States; Remote; USD 75,000 - 92,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an IT Asset Lifecycle Management Specialist to manage the end-to-end lifecycle of IT devices and peripherals in Stamford, CT or Alpharetta, GA. The role requires 6+ years of experience and ServiceNow expertise.

You will maintain a centralized inventory, perform biannual audits, track leases and renewals, and generate reports on asset utilization, compliance, and operational performance. Eligible for Cognizant's discretionary annual incentive program.

Qualifications

• 6+ years of experience in IT asset management or related fields.

Responsibilities

• Manage the end-to-end lifecycle of all IT devices and peripherals, excluding U.S. mobile devices.
• Maintain a centralized inventory database and ensure accurate tracking of assets from creation and shipment through allocation, return, and disposal.
• Coordinate the dispatch and return of assets for employee onboarding and offboarding.
• Monitor asset lifecycle management processes, including lease terms, renewals, returns, and replacements.
• Manage device refresh activities, monitor asset return status, and follow up on pending returns.
• Review, validate, and approve service requests related to Hardware Asset Management processes.
• Maintain and execute the asset allocation process, ensuring all necessary approvals are obtained before fulfillment.
• Track and manage mobile devices, including iPhones and iPads, from procurement through retirement.
• Maintain a centralized inventory database for serialized peripherals.
• Perform regular reconciliation of asset records against physical inventory and discovery reports.
• Conduct biannual inventory audits with a focus on accuracy and resolution of ghost, missing, or untracked assets.
• Prepare reports related to inventory, shipments, asset utilization, aging, compliance, and operational performance.
• Monitor and maintain defined KPIs across all asset management processes.
• Ensure asset statuses are updated accurately and in real time within ServiceNow.
• Identify cost optimization opportunities to prevent cost overruns, excess inventory, and asset underutilization.
• Proactively identify and implement process improvement opportunities.
• Establish timelines for clearing operational backlogs and provide regular progress updates to stakeholders.
• Ensure compliance with customer IT Asset Management policies, standards, and governance requirements.

Skills

IT Asset Lifecycle Management

IT Asset Management (ITAM)

Hardware Asset Management (HAM)

ServiceNow

Inventory Management

Asset Reconciliation and Auditing

Reporting and Stakeholder Management

Job description

Cognizant is seeking an IT Asset Lifecycle Management Specialist to manage the end-to-end lifecycle of IT devices and peripherals in Stamford, CT or Alpharetta, GA. The role requires 6+ years of experience and ServiceNow expertise.

You will maintain a centralized inventory, perform biannual audits, track leases and renewals, and generate reports on asset utilization, compliance, and operational performance. Eligible for Cognizant's discretionary annual incentive program.