IT Asset & Help Desk Specialist — On-Site in DC

InquisIT; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

InquisIT is seeking an IT Asset Specialist Tier 1 Help Desk Technician to manage hardware assets lifecycle, from receipt to disposal, and provide on-site Tier 1 support in Washington DC. The role requires strong organization, troubleshooting, and customer service skills within an enterprise IT environment.

Responsibilities include inventory control in ServiceNow or SCSM, asset tagging, warranty coordination, and user support for Windows, AD, VPN, and peripherals.

Qualifications

• Bachelor's degree in IT/CS or 3+ years relevant experience.
• Experience with ServiceNow or similar ITSM/asset management systems.
• Proficient in Windows, Microsoft 365, Active Directory, VPN and remote support.

Responsibilities

• Maintain IT hardware assets lifecycle, inventory, tagging, and disposal records.
• Provide Tier 1 Help Desk support for desktops, laptops, printers, and software; document incidents.

Skills

IT asset management

Help Desk support

Windows

Microsoft 365

Active Directory

VPN & remote support

Customer service

Documentation

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Microsoft SCSM

Active Directory

Windows

Job description

InquisIT is seeking an IT Asset Specialist Tier 1 Help Desk Technician to manage hardware assets lifecycle, from receipt to disposal, and provide on-site Tier 1 support in Washington DC. The role requires strong organization, troubleshooting, and customer service skills within an enterprise IT environment.

Responsibilities include inventory control in ServiceNow or SCSM, asset tagging, warranty coordination, and user support for Windows, AD, VPN, and peripherals.