Asset Specialist/Tier 1 Help Desk Technician

InquisIT; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

InquisIT is seeking an IT Asset Specialist Tier 1 Help Desk Technician to manage hardware assets lifecycle, from receipt to disposal, and provide on-site Tier 1 support in Washington DC. The role requires strong organization, troubleshooting, and customer service skills within an enterprise IT environment.

Responsibilities include inventory control in ServiceNow or SCSM, asset tagging, warranty coordination, and user support for Windows, AD, VPN, and peripherals.

Qualifications

• Bachelor's degree in IT/CS or 3+ years relevant experience.
• Experience with ServiceNow or similar ITSM/asset management systems.
• Proficient in Windows, Microsoft 365, Active Directory, VPN and remote support.

Responsibilities

• Maintain IT hardware assets lifecycle, inventory, tagging, and disposal records.
• Provide Tier 1 Help Desk support for desktops, laptops, printers, and software; document incidents.

Skills

IT asset management

Help Desk support

Windows

Microsoft 365

Active Directory

VPN & remote support

Customer service

Documentation

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Microsoft SCSM

Active Directory

Windows

Job description

Transforming the Business of Government

InquisIT is a high energy forward thinking advanced technology company that provides the Federal Government and select private sector organizations with an impressive array of services and solutions Company expertise includes Systems Engineering Enterprise Infrastructure Cyber Security Management Services and Software Support The company demonstrates a new brand of leadershipone that fosters trust integrity excellence and yields high degrees of success and loyalty among employees and customers How do we do it We give customers something different InquisIT is a company that demonstrates relentless dedication and commitment to its customers and our people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metricsversus ideas and concepts; a company that thinks that the old 80 is good enough should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything we do Why do we feel this way We embrace the belief that by providing the best service possible to the government we ultimately provide the best service to our nation

Position Summary

The IT Asset Specialist Tier 1 Help Desk Technician is primarily responsible for managing and maintaining IT hardware assets throughout their lifecycle from receipt and deployment through refresh and disposal The position also provides Tier 1 Help Desk support for common hardware software peripheral and connectivity issues This is a hands on role requiring strong organization attention to detail technical troubleshooting skills and customer service Please note that this is a fully on site position in Washington DC

Primary Responsibilities

• IT Asset Management Maintain accurate inventory and lifecycle records for IT hardware peripherals and consumables by ensuring assets are properly received tagged assigned tracked and updated in ServiceNow Microsoft SCSM or other designated systems Conduct physical inventories and reconcile discrepancies between equipment and asset management records Coordinate equipment warranties repairs replacements and vendor support Support hardware refresh activities by tracking end of life EoL equipment and coordinating deployment replacement collection and reassignment of assets Manage the secure disposal and recycling of decommissioned equipment including required data sanitization or physical destruction of storage media and maintain appropriate disposal records Maintain asset management procedures documentation and records to support operational requirements and internal or external audits Tier 1 Help Desk Support Provide hardware and peripherals needed to fulfill approved Help Desk incidents and service requests Provide Tier 1 support for desktops laptops monitors printers peripherals Windows Microsoft 365 Office and other approved hardware and software Troubleshoot common user issues involving hardware software account access Active Directory VPN and basic network connectivity Assist with workstation setups device replacements monitor adjustments and peripheral installations Document incidents service requests troubleshooting and resolutions in the ticketing system and elevate issues when higher level support is required Provide timely professional support while collaborating with Help Desk Systems Network and other IT teams

Experience & Qualifications

• Bachelors degree in Information Technology Computer Science or a related field and a minimum of 3 years of relevant experience; OR 5 years of relevant experience without a college degree Experience in IT asset management and Help Desk desktop or end user technical support Experience with ServiceNow Microsoft SCSM or similar ITSMasset management systems Working knowledge of Windows Microsoft 365 Active Directory remote support VPN basic network connectivity and common desktop hardware and peripherals Strong organizational documentation troubleshooting communication and customer service skills Ability to work effectively with end users and technical support teams in an on site environment Ability to lift and move IT equipment weighing up to 50 pounds

Preferred Qualifications and Certifications

• Experience in an enterprise or government IT environment CompTIA A Network Security Microsoft or similar IT certification

InquisIT provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics In addition to federal law requirements InquisIT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training The above statements are intended to describe the general nature and level of work being performed by the individuals assigned to this position They are not intended to be an exhaustive list of all duties responsibilities and skills required Management reserves the right to modify add or remove duties and to assign other duties as necessary