IT Asset & Deployment Technician

SmartBank; Keller (TX); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

SmartBank is seeking an IT Resource Technician to support bank IT systems, hardware, and peripherals. You will handle procurement, deployment, inventory, and asset lifecycle while working with vendors and cross-functional teams.

Responsibilities include deploying equipment, configuring devices, and providing on-site and remote support to associates. Weekend or after-hours work may be required to meet project deadlines and SLAs.

Competenze

• Associate degree in a related field or Basic Certification (CompTIA A+, Network+).
• 2–3 years of experience in LAN/WAN operations including workstations and peripherals.
• Strong customer service mindset and ability to work with internal/external customers.

Mansioni

• Provide exceptional customer service and technical support to associates via on-site and remote assistance.
• Deploy, configure, upgrade, and troubleshoot computers, peripherals, software, and related technology systems.
• Manage and maintain technology assets including inventory tracking, deployment, return processing, and disposal.
• Support Microsoft Intune device deployments and ongoing workstation management.
• Install, maintain, and troubleshoot Microsoft Teams Rooms and collaboration technologies.
• Respond to service requests and work orders while meeting SLAs.
• Deploy new equipment across branch and office locations.
• Diagnose hardware, software, OS, and peripheral issues; coordinate repairs and escalations.
• Maintain organized inventory and documentation of assets.

Conoscenze

Customer service

Technical support

Asset management

Troubleshooting

Remote assistance

Microsoft Teams Rooms

Microsoft Intune

Inventory management

Formazione

Associate degree or Basic IT certification (CompTIA A+, Network+)

CompTIA A+ or Network+

Strumenti

Microsoft Intune

Microsoft Teams Rooms

Inventory systems

LAN/WAN tooling

Descrizione del lavoro

SmartBank is seeking an IT Resource Technician to support bank IT systems, hardware, and peripherals. You will handle procurement, deployment, inventory, and asset lifecycle while working with vendors and cross-functional teams.

Responsibilities include deploying equipment, configuring devices, and providing on-site and remote support to associates. Weekend or after-hours work may be required to meet project deadlines and SLAs.