IT Asset & Deployment Analyst - Remote

Socket.dev; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Flexible benefit options

Job summary

GetixHealth is seeking a dependable and detail‑oriented Technical Analyst I to support IT operations, asset management, equipment deployment, and technical support. This entry‑level role emphasizes hands‑on hardware knowledge, troubleshooting, organization, and strong customer service.

The role involves managing corporate IT equipment lifecycle, shipping equipment, and providing first‑level support for Windows, network connectivity, Microsoft 365, and common business applications.

Qualifications

• High school diploma or equivalent required; IT certification preferred
• Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment
• Basic understanding of computer hardware and peripherals
• Basic knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and Ethernet
• Basic troubleshooting skills for Windows computers and common business applications
• Comfortable working with inventory and IT asset management systems
• Strong organizational and record‑keeping skills
• Ability to safely lift and move typical IT equipment, up to 25 pounds
• Ability to travel to corporate offices as needed

Responsibilities

• Maintain accurate inventory records for IT hardware and technology assets
• Receive, inspect, label, barcode, and document new IT equipment
• Track equipment assignments, users, locations, status, warranties, and asset lifecycle
• Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment
• Process equipment returns, repairs, replacements, redeployments, and retirements
• Perform physical inventory counts and reconcile discrepancies
• Maintain accurate asset information within IT asset management and CMDB systems
• Package and ship computers, peripherals, networking equipment, and other IT assets
• Generate shipping labels, documentation, and tracking information
• Investigate delayed, damaged, or missing equipment shipments
• Assist with large‑scale equipment deployments and office moves
• Troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals
• Perform basic wired and wireless network connectivity troubleshooting
• Troubleshoot common Wi‑Fi, VPN, and IP configuration issues
• Provide first‑level support for Microsoft 365 and common corporate applications
• Perform basic Windows troubleshooting, software installation, updates, and workstation configuration
• Follow established procedures for workstation imaging, provisioning, and deployment
• Respond to assigned IT service requests and incidents
• Document troubleshooting activities and resolutions within the IT service management system
• Recognize and elevate complex issues to the appropriate IT, infrastructure, network, security, or application support teams
• Provide professional and courteous customer service to employees

Skills

Hardware basics

Networking basics

Windows troubleshooting

Inventory management

Customer service

Documentation

Education

High school diploma

IT certification preferred

Tools

ServiceNow

Jira Service Management

CMDB

Microsoft 365

Intune/SCCM

Active Directory

Job description

GetixHealth is seeking a dependable and detail‑oriented Technical Analyst I to support IT operations, asset management, equipment deployment, and technical support. This entry‑level role emphasizes hands‑on hardware knowledge, troubleshooting, organization, and strong customer service.

The role involves managing corporate IT equipment lifecycle, shipping equipment, and providing first‑level support for Windows, network connectivity, Microsoft 365, and common business applications.