IT Asset Custodian & Tier 0 Help Desk

SMS Data Products Group, Inc.; Edwards (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

SMS Data Products Group, Inc. seeks an IT Equipment Custodian (ITEC) to provide onsite support to the Air Force Research Laboratory (AFRL) at Edwards AFB, California. The ITEC functions as a Property Custodian for ADPE and non-ADPE accounts in accordance with DAFMAN 17-1203.

The role covers the full IT asset-management lifecycle—acquisition, receipt, inventory, transfer, disposal, and financial reporting—and may include Tier 0/1 help desk support using established processes.

Qualifications

• Experience in IT asset management, property accountability, inventory management, logistics, IT operations, or a related field.
• Experience maintaining equipment/property records and conducting physical inventories.
• Ability to track and reconcile serial numbers, asset tags, locations, assignments, transfers, and equipment status.
• Familiarity with common enterprise IT hardware.
• Working knowledge of Windows, Outlook, Microsoft 365, and SharePoint Online.
• Active DoD Secret clearance.

Responsibilities

• Function as Property Custodian for assigned ADPE and non-ADPE accounts in accordance with DAFMAN 17-1203 and established procedures.
• Maintain accurate asset accountability throughout acquisition, receipt and acceptance, inventory, transfer, management, disposal, and financial reporting.
• Maintain asset records including serial numbers, asset tags, locations, assigned users/organizations, status, and other required accountability information.
• Conduct physical inventories, reconcile discrepancies, verify equipment locations, and maintain supporting documentation.
• Process equipment receipts, assignments, transfers, relocations, turn-ins, and disposition through established procedures.
• Maintain individual hand receipts and applicable property-accountability documentation.
• Track IT hardware including computers, mobile devices, displays, network equipment, printers/scanners, servers, and other accountable equipment.
• Coordinate asset lifecycle activities with customers, technical teams, property personnel, and other stakeholders through established processes.
• Maintain records, reports, SOPs, and supporting asset-management documentation.
• Provide Tier 0/1 help desk support, including customer assistance, ServiceNow ticket management, routine troubleshooting, and escalation when required.
• Provide professional customer support while maintaining accurate and timely asset and service documentation.

Skills

IT asset management

Asset tracking

Inventory management

Windows

Outlook

Microsoft 365

SharePoint Online

ServiceNow

DoD clearance

Customer service

Communication

Tools

ServiceNow ITSM

Asset management software

Job description

SMS Data Products Group, Inc. seeks an IT Equipment Custodian (ITEC) to provide onsite support to the Air Force Research Laboratory (AFRL) at Edwards AFB, California. The ITEC functions as a Property Custodian for ADPE and non-ADPE accounts in accordance with DAFMAN 17-1203.

The role covers the full IT asset-management lifecycle—acquisition, receipt, inventory, transfer, disposal, and financial reporting—and may include Tier 0/1 help desk support using established processes.