IT Equipment Custodian (ITEC)

Sms-Data-Products-Group,-Inc; Edwards (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

SMS DATA PRODUCTS GROUP, INC seeks an IT Equipment Custodian (ITEC) to manage ADPE and non-ADPE assets at Edwards AFB, CA. The role covers full asset lifecycle from acquisition to disposal and includes Tier 0/1 help desk support.

Responsibilities include maintaining asset records, performing physical inventories, and coordinating with stakeholders. Strong IT hardware knowledge and ServiceNow experience are preferred.

Qualifications

• Experience in IT asset management, property accountability, inventory management, logistics, IT operations, or a related field.
• Experience maintaining equipment/property records and conducting physical inventories.
• Ability to track and reconcile serial numbers, asset tags, locations, assignments, transfers, and equipment status.
• Familiarity with common enterprise IT hardware.
• Working knowledge of Windows, Outlook, Microsoft 365, and SharePoint Online.
• Strong organizational, problem-solving, and customer-service skills.

Responsibilities

• Function as Property Custodian for assigned ADPE and non-ADPE accounts under DAFMAN 17-1203.
• Maintain asset accountability through acquisition, receipt, inventory, transfer, disposal, and financial reporting.
• Maintain asset records including serial numbers, tags, locations, and status.
• Conduct physical inventories, reconcile discrepancies, verify equipment locations, and document findings.
• Process equipment receipts, assignments, transfers, relocations, turn-ins, and disposal per procedures.
• Maintain hand receipts and property-accountability documentation.
• Track IT hardware including computers, mobile devices, displays, network equipment, printers/scanners, servers, and related items.
• Coordinate asset lifecycle activities with customers, technical teams, and property personnel.
• Maintain records, SOPs, and asset-management documentation.
• Provide Tier 0/1 help desk support and ServiceNow ticket management as needed.
• Provide professional customer support with accurate asset/service records.

Skills

IT asset management

Asset tracking

Customer service

Problem solving

Communication

Organizational skills

Tools

ServiceNow ITSM

SharePoint Online

Microsoft 365

Windows

Outlook

Job description

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SMS seeks an IT Equipment Custodian (ITEC) to provide onsite support to the Air Force Research Laboratory (AFRL) at Edwards AFB, California. The ITEC functions as a Property Custodian for one or more ADPE and non-ADPE accounts in accordance with DAFMAN 17-1203.

The position supports the complete IT asset-management lifecycle, including acquisition, receipt and acceptance, physical inventory, transfer, management, disposal, and financial reporting. IT hardware includes computing and network systems that process, store, and distribute data, including computers, mobile devices, displays, network equipment, printers/scanners, servers, and related equipment.

The ITEC also provides Tier 0/1 help desk support as assigned, resolving routine IT issues and following established support processes.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com .

RESPONSIBILITIES

• Function as Property Custodian for assigned ADPE and non-ADPE accounts in accordance with DAFMAN 17-1203 and established procedures.
• Maintain accurate asset accountability throughout acquisition, receipt and acceptance, inventory, transfer, management, disposal, and financial reporting.
• Maintain asset records including serial numbers, asset tags, locations, assigned users/organizations, status, and other required accountability information.
• Conduct physical inventories, reconcile discrepancies, verify equipment locations, and maintain supporting documentation.
• Process equipment receipts, assignments, transfers, relocations, turn-ins, and disposition through established procedures.
• Maintain individual hand receipts and applicable property-accountability documentation.
• Track IT hardware including computers, mobile devices, displays, network equipment, printers/scanners, servers, and other accountable equipment.
• Coordinate asset lifecycle activities with customers, technical teams, property personnel, and other stakeholders through established processes.
• Maintain records, reports, SOPs, and supporting asset-management documentation.
• Provide Tier 0/1 help desk support, including customer assistance, ServiceNow ticket management, routine troubleshooting, and escalation when required.
• Provide professional customer support while maintaining accurate and timely asset and service documentation.

REQUIRED QUALIFICATIONS

• Experience in IT asset management, property accountability, inventory management, logistics, IT operations, or a related field.
• Experience maintaining equipment/property records and conducting physical inventories.
• Ability to track and reconcile serial numbers, asset tags, locations, assignments, transfers, and equipment status.
• Familiarity with common enterprise IT hardware.
• Working knowledge of Windows, Outlook, Microsoft 365, and SharePoint Online.
• Strong organizational, critical-thinking, problem-solving, communication, and customer-service skills.
• Ability to independently manage assigned responsibilities and coordinate or elevate issues through established channels.

PREFERRED QUALIFICATIONS

• Experience serving as a Property Custodian for ADPE and/or non-ADPE accounts.
• Familiarity with DAFMAN 17-1203 and Air Force property-accountability requirements.
• Experience supporting the full asset lifecycle, including acquisition, receipt, inventory, transfer, financial reporting, and disposal.
• Experience with ServiceNow ITSM and/or Asset Management.
• Experience supporting DoD, Department of the Air Force, government, research, or classified environments.
• Experience with hand receipts, asset tagging, inventory reconciliation, or property audits.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.