ARTEMIS Tier I IT Support Specialist

SMS Data Products Group, Inc.; Edwards (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

SMS Data Products Group, Inc. is seeking a Tier I Technical Support professional to support the ARTEMIS team supporting the AFRL at Edwards Air Force Base, CA.

The role focuses on providing Tier I software and network support, imaging computers, and applying STIG configurations to ensure secure and reliable IT services for a large user base. Qualified candidates will have at least 2 years in Windows system administration or technical support, Windows OS experience, relevant certifications, and

Qualifications

• At least 2 years in Windows system administration or technical support.
• Experience with Windows operating systems and high-end hardware.
• Security-related certifications preferred.
• DoD clearance or ability to obtain one preferred.

Responsibilities

• Provide Tier I software and network support and troubleshooting.
• Analyze incident details, identify root cause, and remediate.
• Imaging computers and applying STIG configurations and patches.
• Document problems with technical details in Web Help Desk.
• Escalate problems to Tier II technicians for further troubleshooting.
• Remotely or locally install software updates and security patches.
• Maintain courteous, professional customer service in communication.
• Deploy desktop workstations and laptops for AFRL Rocket Lab.

Skills

Windows system administration

Technical support

Problem solving

Customer service

Education

MD-102 (Microsoft Windows Endpoint Administrator Associate) or CompTIA A+ 220-1101 and 220-1102

DOD 8140 IAT-II certification (CompTIA Security+CE)

HDI-SCA certification

DoD Interim Secret security clearance or higher

Tools

Web Help Desk

Imaging software

Job description

SMS Data Products Group, Inc. is seeking a Tier I Technical Support professional to support the ARTEMIS team supporting the AFRL at Edwards Air Force Base, CA.

The role focuses on providing Tier I software and network support, imaging computers, and applying STIG configurations to ensure secure and reliable IT services for a large user base. Qualified candidates will have at least 2 years in Windows system administration or technical support, Windows OS experience, relevant certifications, and