IT Equipment Technician - 305505A

DNI (Delaware Nation Industries); Patterson (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Covers 100% of employee benefit premiums (Medical, Vision, Dental)

Matching 401K

Short- and Long-Term Disability

Pet Insurance

Professional Development/Education Reimbursement

Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Job summary

A support organization for the AFRL is seeking an IT Asset Management Specialist at Wright Patterson Air Force Base, Ohio. Responsibilities include inventory control of IT equipment, assisting users with equipment, and ensuring compliance with DoD regulations. Candidates should have a high school diploma, at least 2 years of experience in PC support, and must possess a DoD Secret clearance. Benefits include full coverage of medical premiums, a matching 401K, and professional development reimbursement.

Qualifications

• Minimum 2 years of experience supporting PC computing systems.
• US citizenship is mandatory.
• Must possess and be able to maintain DoD Secret level clearance.
• Strong Microsoft Office, especially Outlook.
• Excellent customer service and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Responsible for inventory control of IT equipment.
• Maintain records for IT equipment in internal database.
• Assist new users in obtaining IT equipment.
• Issue receipts to users for IT equipment.
• Provide receipts to users assigned IT equipment.
• Label IT equipment per AF guidelines.
• Move hardware for location changes and ensure connections.
• Recover unused equipment and transport to storage.
• Transport IT hardware between storage locations as required.
• Replace printer consumables and support devices.
• Enter and resolve help tickets in the internal system.
• Adhere to DoD, AF, WPAFB regulations for ITAM.

Skills

Basic computer hardware and software troubleshooting

Knowledge of printer/multifunction device operation

Accurate database entry skills

Strong knowledge of Microsoft Office

Excellent customer service skills

Attention to detail

Excellent oral and written communication skills

Self-starter abilities

Education

High school diploma

US citizenship

DoD Secret clearance

Job description

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

Responsibilities

• Responsible for inventory control of Information Technology (IT) equipment and enforcing regulations for issuance and disposition
• Maintains records for IT equipment and accurately track in the internal database
• Provide support for the IT Asset Management (ITAM) inventory to include disposal of outdated equipment through established means and according to Air Force and Department of Defense (DoD) guidelines
• Assist new users in obtaining IT equipment
• Issue receipts to users that are assigned IT equipment to establish responsibility
• Label all IT equipment according to established AF guidelines
• Move IT hardware for existing users changing locations and ensure connection at new location
• Recover unused IT equipment from vacant desks and transport to proper storage areas
• Transport IT hardware between storage locations as required
• Replace printer consumables such as toner, fusers, and transfer units
• Enter and resolve help request tickets using internal management system
• Abide by all applicable DoD, AF, and WPAFB regulations and guidance, including specific guidelines concerning ITAM and the handling of IT equipment

Requirements

• Basic computer hardware and software troubleshooting skills
• Knowledge regarding printer/multifunction device operation and how to troubleshoot
• Accurate database entry skills
• Strong knowledge of Microsoft Office, specifically Outlook
• Must be able to lift a minimum of 50 pounds unassisted routinely
• Attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Excellent listening skills
• Self-starter with the ability to work independently and in combination with a team

Experience

• Minimum 2 years of experience supporting PC computing systems
• High school diploma
• US citizenship is mandatory
• Must possess and be able to maintain DoD Secret level clearance

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.