IT Apprentice

Namely; Mountain View (CA); On-site; USD 15,291 - 22,936; Full time

Job summary

Namely in Paris is seeking an IT Service Desk Intern to support daily IT operations, assist with hardware/software issues, account management, and documentation. This hands-on role offers exposure to enterprise IT environments and IT service management processes.

You will gain mentorship from experienced IT professionals, work on onboarding/offboarding, device provisioning, password resets, MFA enrollment, and knowledge base improvements while developing customer service and troubleshooting

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or related field.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft 365, networking fundamentals, or ticketing systems is a plus.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide first-level technical support for hardware, software, and access-related issues.
• Assist with onboarding and offboarding processes, including laptop provisioning and account setup.
• Troubleshoot basic Windows and macOS issues.
• Support password resets, MFA enrollment, and access requests.
• Document incidents and requests in the IT service management system (e.g., ServiceNow).
• Assist with asset management, inventory tracking, and device imaging.
• Contribute to knowledge base documentation and process improvement efforts.
• Escalate complex issues to Tier 2 or senior engineers as appropriate.

Skills

Customer service

Multitasking

Communication

Technical troubleshooting

Education

Pursuing degree in Information Technology/Computer Science

Tools

ServiceNow

Microsoft 365

Networking basics

Job description

This role is available in our Paris office only. The IT Service Desk Intern supports daily IT operations by assisting with technical support requests, device provisioning, account management, and documentation. This role provides hands-on experience in enterprise IT environments while developing foundational skills in troubleshooting, customer service, and IT service management processes.

Responsibilities

• Provide first-level technical support for hardware, software, and access-related issues.
• Assist with onboarding and offboarding processes, including laptop provisioning and account setup.
• Troubleshoot basic Windows and macOS issues.
• Support password resets, MFA enrollment, and access requests.
• Document incidents and requests in the IT service management system (e.g., ServiceNow).
• Assist with asset management, inventory tracking, and device imaging.
• Contribute to knowledge base documentation and process improvement efforts.
• Escalate complex issues to Tier 2 or senior engineers as appropriate.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or related field.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft 365, networking fundamentals, or ticketing systems is a plus.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.

  What You'll Gain

  • Hands-on experience in enterprise IT operations.
  • Exposure to identity management, endpoint management, and service management processes.
  • Mentorship from experienced IT professionals.
  • Real-world troubleshooting and customer interaction experience.