IT Applications & AI Ops Program Lead

City of Dallas; Town of Marilla (NY); On-site; USD 104,000 - 129,000; Full time

Job summary

City of Dallas is seeking an IT Applications Program Administrator to lead the application support ecosystem across cloud and on‑prem environments. The role focuses on reliability, performance, and modernization using AI-driven automation.

You will supervise IT managers and align deployments with budgets, timelines, and security standards. Responsibilities include guiding upgrades, migrations, and configurations, collaborating with departments and vendors, and ensuring compliant, efficient

Qualifications

• Bachelor's Degree in Engineering, Computer Science, Development, Information Technology, or a related field.
• 5 years of IT experience and 3 years in supervisory/management roles.
• Knowledge of local, state, and federal regulations and complex IT operations.
• Experience leveraging AI-based tools to improve operations and support.

Responsibilities

• Manages all aspects of application support for assigned departments, ensuring resiliency and reliable performance for cloud and on‑premises apps.
• Oversees day‑to‑day work of multiple IT managers and teams, including training, scheduling, and evaluations.
• Guides deployments, upgrades, migrations, integrations, and configuration activities across environments.
• Collaborates with departments, leadership, peers, and vendors to implement cost-effective, modern technologies and controls.
• Utilizes AI-driven tools to enhance troubleshooting and reduce escalations within the support portfolio.

Skills

5+ years IT experience

3+ years supervisory experience

Regulatory knowledge

AI environment management

Education

Bachelor's Degree in Engineering, Computer Science, Development, Information Technology, or related field

Job description

City of Dallas is seeking an IT Applications Program Administrator to lead the application support ecosystem across cloud and on‑prem environments. The role focuses on reliability, performance, and modernization using AI-driven automation.

You will supervise IT managers and align deployments with budgets, timelines, and security standards. Responsibilities include guiding upgrades, migrations, and configurations, collaborating with departments and vendors, and ensuring compliant, efficient