IT Application Support & Training Specialist

L Knife & Son, LLC

Kingston (MA)

On-site

USD 55,000 - 78,000

Full time

14 days+

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Job summary

L Knife & Son, LLC in Kingston, MA is seeking an IT Support Specialist to diagnose and resolve software issues and provide user support across the organization. You will support the VIP Route Accounting System, warehouse systems, and various sales and operations software, including mobile devices and remote work tools.

The role requires a Bachelor’s degree and 3 years in IT, with strong customer service, communication, and Windows proficiency.

Qualifications

Bachelor’s degree required (College Transcripts required).
3 years of IT industry experience.
Excellent customer support, communication and service skills.
Experience with Windows operating systems.
Experience in consumer distribution systems, preferred.
Excellent organizational skills.
Working knowledge of Microsoft Suite & Google Workspace.
Experience with hardware troubleshooting, mobile device management, and Active Directory.
Support includes off-hours accessibility on a rotating schedule.
Overnight travel to remote sites as needed.
Familiarity with AI powered reporting tools and solutions.
Able to maintain a flexible work schedule.

Responsibilities

Diagnose and resolve software issues, system errors, and general computer problems.
Provide support for VIP Route Accounting System (VIP).
Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment.
Provide support for Sales Applications, Sales Reporting, Connect.
Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications.
Refer major hardware or software problems or defective products to vendors or technicians for service. Install and perform minor repairs to hardware, software, or peripheral equipment.
Understand servers and the components that make up the network. Maintain basic troubleshooting skills for server and network issues.
Set up employees’ system access, email access and user security within software application.
Assist with company projects, develop and deploy project plans and communicate with stakeholders and other staff as necessary.
Must be capable of independently learning using the tools available from Software and Hardware vendors as well as the company knowledge base and other training materials.
Train employees on the use of specific applications and technology tools.
Travel to remote sites to offer support, training and project leadership or assistance.
Maintain a professional and support driven disposition with end users.