IT Application Support Lead: Desktop, Server & Network

SGS Consulting; New York (NY); Presencial; USD 52 000 - 70 000; Tempo integral

Resumo da oferta

SGS Consulting in New York, NY seeks an IT Help Desk Specialist to provide desktop and laptop support, install applications, image operating systems, and troubleshoot basic networks. The role requires Windows experience and solid ticketing skills using ServiceNow.

Ideal candidates have ITIL familiarity, Cisco networking exposure, and a customer-focused approach. Responsibilities include printer setup and meticulous documentation of issues and resolutions.

Qualificações

• Desktop and mobile user support experience.
• Experience installing apps and imaging OSes.
• Strong TCP/IPv4 networking knowledge and Windows expertise.
• Familiar with ticketing systems (ServiceNow) and ITIL processes.

Responsabilidades

• Desktop/Laptop support and OS/app installation/imaging.
• Basic network troubleshooting and TCP/IPv4 knowledge.
• Printer configuration and IP setup on PCs.
• Maintain organization and thorough documentation.

Conhecimentos

Desktop support

Laptop support

App installation

OS imaging

Network troubleshooting

TCP/IPv4

Windows experience

ServiceNow

Customer service

Printer setup

Communication

Documentation

Firewall ticketing

Cisco networking

ITIL certified

Formação académica

Aspen IP21

RS Linx

Server setup

SQL DB

Firewall experience

ITIL license

Cisco networking

Security+, Network+, CSA

Ferramentas

N/A

Descrição da oferta de emprego

SGS Consulting in New York, NY seeks an IT Help Desk Specialist to provide desktop and laptop support, install applications, image operating systems, and troubleshoot basic networks. The role requires Windows experience and solid ticketing skills using ServiceNow.

Ideal candidates have ITIL familiarity, Cisco networking exposure, and a customer-focused approach. Responsibilities include printer setup and meticulous documentation of issues and resolutions.