IT Analyst, Infrastructure & Operations

Milrose Consultants; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plan

Paid time off

Career development

Job summary

Milrose Consultants, LLC is seeking an IT Analyst, Infrastructure and Operations in New York, NY, with a hybrid schedule. You will be the first point of contact for IT support, troubleshooting across hardware, software, and networks to deliver reliable technology operations.

The role requires 3–5 years in an IT service desk, familiarity with ITSM tools, Windows/Microsoft 365, and Active Directory. Strong communication and the ability to work independently in a fast-paced environment are

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years in an IT service desk or similar IT role.
• Understanding of IT infrastructure including networks, hardware, and software.
• Experience with ITSM tools for ticket management.
• Familiarity with Windows, Microsoft 365, and common business apps.
• Experience supporting on‑premises Active Directory environments.
• Strong troubleshooting and customer service mindset.
• Ability to work independently and in a fast‑paced environment.

Responsibilities

• Provide first-level IT support via phone, email, and ticketing systems.
• Troubleshoot hardware, software, network, and application issues for end users.
• Log, track, and resolve incidents in ITSM following ITIL best practices.
• Provide remote and onsite technical assistance to minimize disruptions.
• Escalate complex issues to Level 2 engineers or Infrastructure teams as needed.
• Install, configure, and troubleshoot workstations, peripherals, and software.
• Assist with user account management and access permissions per IT security policies.
• Perform routine maintenance tasks, including system updates and patch management.
• Maintain documentation and knowledge base articles.
• Monitor IT systems and services to support continuous improvement.

Skills

IT service desk experience

Troubleshooting

Windows OS

Microsoft 365

ITSM tools

Communication skills

Teamwork

Education

Bachelor’s degree in Information Technology or related field

Equivalen t experience

Tools

Active Directory

Azure

Job description

IT Analyst, Infrastructure and Operations

New York, NY | Hybrid | Full-Time

About Us

At Milrose Consultants, we build more than buildings—we build trust, expertise, and lasting partnerships. As leaders in the building compliance, permitting, and consulting industry, we’re proud to help shape the skylines of tomorrow through excellence in regulatory compliance, project management, and advisory services.

Position Overview

We’re looking for an IT Analyst, Infrastructure and Operations to join our Information Technology team. In this role, you’ll serve as the first point of contact for IT support, providing technical assistance to end-users and helping ensure reliable technology operations across the organization. You’ll work closely with employees, IT team members, and external partners to troubleshoot technical issues, maintain IT services, and deliver a seamless user experience.

What You’ll Do

• Serve as the first-level support contact for IT issues through phone, email, and ticketing systems.
• Troubleshoot hardware, software, network, and application-related issues for end-users.
• Log, track, and resolve incidents and service requests within the IT service management (ITSM) system while following ITIL best practices.
• Provide remote and onsite technical assistance to minimize disruptions to business operations.
• Escalate complex technical issues to Level 2 Engineers or Infrastructure teams as needed.
• Install, configure, and troubleshoot workstations, peripherals, and software applications.
• Assist with user account management, password resets, and access permissions in accordance with IT security policies.
• Perform routine maintenance tasks, including system updates, patch management, and hardware diagnostics.
• Deliver professional and customer-focused technical support while ensuring a positive end‑user experience.
• Communicate technical solutions clearly to non‑technical users and provide guidance on IT tools and resources.
• Maintain accurate documentation, including troubleshooting procedures, common issues, and knowledge base articles.
• Assist with monitoring IT systems and services to proactively identify potential issues and support continuous improvement initiatives.

Required

What You’ll Bring

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3-5 years of experience in an IT service desk, technical support, or similar IT role.
• Basic understanding of IT infrastructure, including networks, hardware, and software components.
• Experience using IT service management (ITSM) tools to manage tickets and incidents.
• Familiarity with Windows operating systems, Microsoft 365, and common business applications.
• Experience supporting on‑premises Active Directory environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Ability to work independently and collaboratively in a fast‑paced environment.

Preferred

• Experience supporting hybrid environments and exposure to Azure.
• Familiarity with cloud‑based technologies and enterprise IT environments.
• Experience creating end‑user documentation, knowledge base articles, or training materials.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or similar credentials.

Work Environment & Schedule

• This position is based in New York, NY, with a hybrid schedule.
• Standard working hours are Monday – Friday, 8:30 AM – 5:00 PM.
• Travel requirements: Minimal.

Compensation & Benefits

• Salary range: $80,000–$90,000, based on knowledge, skills, and experience.
• Comprehensive health, dental, and vision insurance, and 401K plan.
• Paid time off: Holiday, vacation, sick, personal and birthday.
• Career development and growth opportunities.

Milrose Consultants, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Milrose Consultants, LLC is committed to providing reasonable accommodation for qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].

Notice To Third Party Agencies

Please refrain from calling or emailing our team directly. Our in-house Talent Acquisition team manages all recruiting operations, including the selection and management of all external suppliers.