Jr. Systems Engineer - Hybrid

Atlas Technica; New York (NY); Hybrid; USD 30,307 - 46,838; Full time

Job summary

Atlas Technica, located in New York City, Stamford, and Greenwich, seeks a Junior Systems Engineer to join our Support team in a hybrid, full-time role. You will provide hands-on IT support, assist with systems administration, and engage directly with clients to deliver reliable technology services.

The role offers growth through exposure to Windows, M365, and endpoint management, with a strong emphasis on documentation, collaboration, and customer service in a fast-paced financial-services

Qualifications

• 1+ year of professional IT desktop support
• Experience with Windows, Office, devices
• Experience with Microsoft 365 technologies
• Basic Windows Server, Active Directory, and Group Policy
• Basic networking understanding
• Strong communication and teamwork
• Willingness to travel to client offices in NYC, Stamford, Greenwich

Responsibilities

• Provide onsite and remote IT support to client users.
• Troubleshoot desktop, software, hardware, mobile devices, and connectivity issues.
• Use a ticketing system to document, manage, and resolve requests.
• Escalate technical issues to Systems Engineers when appropriate.
• Maintain accurate and up-to-date technical documentation.
• Support client users and infrastructure across NYC, Stamford, and Greenwich as needed.

Skills

Windows & Office

Microsoft 365

AD & GPO

Networking basics

Client communication

Team collaboration

Tools

ConnectWise

Sophos

VMware/Hyper-V

Job description

**Position Name: Jr. Systems Engineer**

**Reports to: Client Technology Manager**

**Department: Support**

**Location: New York City / Stamford / Greenwich -- Hybrid**

**Type: Full-Time Hourly, Non-Exempt**

**About Atlas Technica**

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

**Position Overview**

We are seeking a Junior Systems Engineer to join our rapidly growing organization. This is a hands-on technical role offering strong career development opportunities for someone looking to expand their experience in IT support, systems administration, and client-facing technology services.

The Junior Systems Engineer will work closely with Systems Engineers and Senior Systems Engineers in a highly collaborative environment that supports continuous learning and accelerated technical growth. This role will provide direct support to client users and infrastructure while serving as an extension of the Atlas Technica Support Team. This is a hybrid position that requires onsite support at client offices as needed.

This is an excellent opportunity to join a financial industry-focused managed service provider and gain experience supporting high-profile clients in a fast-paced, professional environment.

**Responsibilities**

• Provide onsite and remote IT support to client users.
• Troubleshoot and resolve desktop, software, hardware, mobile device, and connectivity issues.
• Use a ticketing system to document, manage, and resolve support requests.
• Escalate technical issues to Systems Engineers or Senior Systems Engineers when appropriate.
• Maintain accurate and up-to-date technical documentation.
• Follow organizational policies, procedures, and client-specific guidelines.
• Adhere to established change-control procedures.
• Support client users and infrastructure across New York City, Stamford, and Greenwich as needed.

**Requirements**

• At least one year of professional IT experience in desktop support, systems engineering, systems administration, or a related technical support function.
• Experience providing end-user and desktop support for:
  • Microsoft Windows
  • Microsoft Office
  • Desktop and laptop computers
  • Mobile devices
• Experience supporting primarily Microsoft 365 technologies, including:
  • Exchange Online
  • SharePoint Online
  • Microsoft Intune
  • Microsoft Entra ID/Azure Active Directory
• Basic knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy.
• Basic understanding of networking concepts.
• Strong verbal and written communication skills.
• Demonstrated responsibility, attention to detail, and follow-through.
• Ability to work effectively with client users, technical team members, and other stakeholders.
• Ability to commute to client offices in New York City, Stamford, and Greenwich as needed.
• Periodic travel between customer office locations within the metropolitan area will be required.
• Ability to meet the physical requirements of the role, including, but not limited to:
  • Lifting and carrying up to 50 pounds
  • Standing or sitting for extended periods
  • Pushing and pulling equipment
  • Climbing stairs
  • Stooping, kneeling, or crouching
  • Using hands and fingers to handle equipment
  • Reaching above the head or below knee level
  • Working around machinery and material-handling equipment

**Desirable Qualities**

• Experience supporting clients within the financial services or alternative investment industries.
• Familiarity with financial market applications, including Bloomberg, Thomson Reuters, FactSet, or Capital IQ.
• Experience working in a managed service provider environment.
• Experience supporting Sophos or a similar endpoint threat-management platform.
• Basic understanding of virtualization platforms such as VMware or Hyper-V.
• Experience using the ConnectWise suite of products.
• Experience supporting platforms such as Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch.

**Equal Employment Opportunity**

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, protected veteran status, disability status, or any other characteristic protected by applicable law.