IT Analyst

RGP; New York (NY); Hybrid; USD 56,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Savings Plan

Professional Development Program

Paid Time Off

Job summary

A technology consulting firm is seeking an experienced IT Analyst to join their corporate IT team in New York. This role involves providing technical support to end-users, managing incidents, and working with various software and hardware. Strong communication and 3+ years of experience in technical support are required. The compensation range is $56,000 - $66,000 with additional benefits including health insurance and paid time off.

Qualifications

• 3+ years of technical support and customer service experience.
• Ability to prioritize work and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.

Responsibilities

• Answer inquiries to the company IT Support Services via phone and portal.
• Resolve and document end-user incidents utilizing remote access tools.
• Support hardware and software for end-users.

Skills

Technical Support

Customer Service

Remote Access Tools

Active Directory Management

Education

Bachelor’s Degree or Equivalent

Tools

Microsoft Office 365 Suite

Windows 11

Freshservice

Salesforce

Workday

Avature

Job description

Overview

We are seeking an experienced IT Analyst to join our corporate IT team. Under the general supervision of the Support Services Manager, Helpdesk Support provides technical support to all company end-users by identifying, researching, and resolving technical problems. This position will be hybrid in our New York office.

Responsibilities

• Answer inquiries to the company IT Support Services via phone and company Support Portal.
• Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS.
• Support software includes: Windows 11, Server 2022, Microsoft Office 365 Suite, Freshservice ticketing, Google Chrome, Edge, Firefox, Microsoft Teams, Go2Assist, SharePoint, OneDrive, Microsoft Exchange, Mimecast.
• Configure desktop and laptop computers for end-users.
• Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists.
• Modify / Create O365 accounts using MS O365 Admin portal.
• Perform software and security upgrades as needed.
• Support hardware includes: Laptops, Desktops, Printers, Mobile Phones, Multi-Function Printers.
• Support industry-specific software includes: Salesforce, Workday, and Avature.

Qualifications

• Bachelor’s or equivalent from an accredited university is preferred.
• 3+ years of technical support and customer service experience.
• Ability to prioritize work and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills to explain complex concepts.
• Ability to install equipment, machines, wiring, and/or programs to meet specifications.
• Ability to identify system problems or limitations and implement corrective actions.

What you can expect

• Compensation is commensurate with qualifications and experience, including geographic location and market factors.
• Base Pay Range: $56,000 - $66,000
• Other Compensation: Incentive Compensation
• Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 18 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time where legally required.

Equal Opportunity

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.