IT Analyst

TCS Education System; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Generous paid time-off

Medical and dental insurance

Life and disability insurance

Retirement plan with employer contrib.

Flexible spending accounts

Tuition reimbursement

Job summary

The Community Solution Education System is seeking an IT Analyst to apply analytical and technical skills to improve enterprise applications within the education sector. You will collaborate with stakeholders, organize system improvements, and provide second level support for core business applications.

Ideal candidates have SIS/CRM experience (CampusNexus, Salesforce), SQL/SSMS, and Office 365 proficiency.

Qualifications

• BA/BS in a related field required.
• 3–5 years in SIS/CRM support or IT analysis.
• Strong SQL/SSMS experience preferred.

Responsibilities

• Use professional concepts to solve complex problems in creative and effective ways.
• Independently analyze and coordinate client needs in projects such as new/existing operating models and solution readiness.
• Provide technical recommendations in assessing new IT software projects to support existing applications.
• Investigate and resolve application functionality issues and provide second-level support.
• Lead solution development and coordinate implementation of final products/services.
• Act as liaison between business clients and technical staff throughout the life cycle.

Skills

Analytical skills

Problem solving

Customer relations

Technical troubleshooting

Communication

Education

BA/BS in related field

Tools

CampusNexus

Salesforce

Perceptive Content

Office 365

SQL/SSMS

Job description

Job Description: The IT Analyst applies strong analytical/problem solving skills and technical knowledge in working with stakeholders to manage and improve platform solutions. This involves collaboration with end users to identify inefficiencies with enterprise applications and processes, and coordination with other IT resources to execute improvements, system administration and troubleshooting or configuration changes, documentation of process changes for future reference, and strong customer service with both students and end users is required.

Principle Duties

• Use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways.
• Demonstrate expertise in functional area business processes.
• Independently initiate, identify and coordinate analysis of complex client needs in project areas such as: new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment.
• Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing applications.
• Investigate and resolve application functionality related issues and provide second level support and troubleshooting of main business applications.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
• Identify opportunities for increasing business efficiency through improved manual and automated process systems.
• Coordinate the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
• Act as project lead in the coordination of solution development and the implementation of final product/service.
• Act as a liaison between business clients and technical staff and/or with development and business intelligence staff throughout the development life cycle.

Essential Knowledge, Skills, and Abilities

• Experience in education industry a plus.
• Strong analytical and technical skills
• Experience with SIS systems (CampusNexus preferred)
• Experience with CRM systems (Salesforce a plus).
• Experience with Document Imaging systems (Perceptive Content) a plus.
• Familiarity with the Microsoft Office 365 platform a plus
• Familiarity with Workday a plus
• Strong understanding of technical support processes and troubleshooting.
• Strong customer relations background.
• Experience with SQL/SSMS preferred.

Position Qualifications

• BA/BS in a related field
• Two to three years of SIS and/or CRM support
• Three to five years of systems support or business analysis

Compensation & Benefits

This opportunity is budgeted at $75,000 - 85,000 base compensation. Additional compensation factors may impact total compensation.

• generous paid time-off
• medical and dental insurance coverage
• life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts
• tuition reimbursement

https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.

About The Community Solution

The Community Solution Education System is an integrated, nonprofit system of colleges and universities that work collaboratively to advance institutional sustainability, student success, and community impact. Founded in 2009, The Community Solution has grown to encompass six distinct communities - The Chicago School, Pacific Oaks College & Children's School, The Colleges of Law, Saybrook University, Kansas Health Science University-Kansas College of Osteopathic Medicine, and University of Western States. United by a shared vision, we work together to build strategic partnerships and leverage economies of scale so institutions can focus on their mission - educating students. For more information, visit http://www.tcsedsystem.edu.