IT Analyst

Gosnaphop; San Antonio (TX); Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking an IT Analyst (Security & Automation) in San Antonio, TX (Remote). The role focuses on supporting and securing Microsoft 365, building automations, handling tickets, and managing endpoints with an eye toward cybersecurity and efficient operations.

Ideal for early-career IT professionals seeking hands-on experience across help desk, endpoint protection, and automation in a remote-friendly environment.

Qualifications

• Hands-on IT experience through help desk, internships, home lab, certifications, or academic projects.
• Bachelor's degree in Information Technology, Cybersecurity, or related field (or equivalent).
• Working knowledge of Microsoft 365 including Entra ID and Intune, or quick learner.
• Exposure to ticketing platforms (ConnectWise Manage) and remote monitoring tools (NinjaOne).
• Basic scripting ability (Python or PowerShell).
• Interest in cybersecurity and endpoint protection.
• Strong problem-solving skills and ability to learn new tools.
• Clear written and verbal communication; able to work remotely.

Responsibilities

• Support and secure a modern Microsoft 365 environment and build automations to reduce repetitive IT work.
• Handle day-to-day support tickets, manage endpoints, respond to security alerts.
• Document solutions clearly and keep devices, identities, and access policies secure.
• Collaborate with end users and IT team to resolve issues quickly; remote work readiness.

Skills

Help desk experience

Microsoft 365 knowledge

Python or PowerShell

Security awareness

Strong communication

Ticketing systems

Education

Bachelor's degree in IT / Cybersecurity or related

Tools

Microsoft 365

Entra ID

Intune

ConnectWise Manage

NinjaOne

NinjaOne / EDR tools (SentinelOne or CrowdStrike)

Entra ID Conditional Access

Intune Autopilot

Power Automate

Job description

Job Title: IT Analyst (Security & Automation)

Location: San Antonio, Texas (Remote)

Assignment Type: Contract-to-Hire

Pay: $23 - $25 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k)

What You Will Do

Support and secure a modern Microsoft 365 environment while building automations that reduce repetitive IT work. You will handle day-to-day support tickets, manage Windows and mobile endpoints, respond to security alerts, and use scripting and AI tools to improve how the IT team operates.

Partner with end users and the IT team to resolve issues quickly, document solutions clearly, and keep devices, identities, and access policies secure and compliant. This is a strong opportunity for an early-career IT professional who wants hands-on experience across support, endpoint security, and automation.

What We Require

• Hands-on IT experience through help desk, internships, a home lab, certifications, or academic projects. Recent graduates and career changers are welcome.
• Bachelor's degree in Information Technology, Cybersecurity, or a related field, or an equivalent combination of education, certifications, and experience. A degree is not required for candidates already in the industry.
• Working knowledge of Microsoft 365, including Entra ID and Intune, or a strong ability to learn them quickly.
• Exposure to ticketing platforms (such as ConnectWise Manage) and remote monitoring and management tools (such as NinjaOne).
• Basic scripting ability, preferably Python or PowerShell.
• Interest in cybersecurity and endpoint protection.
• Strong problem-solving skills and a willingness to learn new tools.
• Clear written and verbal communication skills, with the ability to work independently in a remote environment.
• Ability to start within the next few weeks.

Preferred Qualifications

• Experience with NinjaOne (preferred), ConnectWise, or Kaseya RMM platforms.
• Experience with EDR tools such as SentinelOne or CrowdStrike.
• Familiarity with Entra ID Conditional Access, Intune Autopilot, and configuration profiles.
• Experience managing iOS and Android mobile devices.
• Experience using AI tools (Copilot, Claude, ChatGPT) and familiarity with agents and MCP.
• Experience with Power Automate or Power Platform.
• Certifications such as CompTIA A+, Network+, or Security+, or Microsoft MD-102 or SC-900.

Additional Responsibilities

• Work, prioritize, and resolve support tickets in ConnectWise Manage while meeting SLAs.
• Monitor, patch, and manage endpoints through an RMM platform, including remote scripting.
• Investigate and respond to security alerts in the EDR platform, and help remediate threats.
• Manage user accounts, access, and Conditional Access policies in Entra ID.
• Enroll, configure, and support Windows, iOS, and Android devices through Intune.
• Build and maintain automations using Python and Power Automate to streamline onboarding, ticket routing, and other repeatable tasks.
• Use AI tools to speed up troubleshooting, scripting, and documentation.
• Maintain clear documentation of processes, fixes, and configurations.
• Perform other duties as assigned to support IT operations and security.

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.