IT Administrator

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Johns Hopkins Medicine seeks an entry-level IT support professional to handle routine tasks such as setting up PCs, installing hardware and software, and supporting end-users. The role includes testing system changes, deploying updates, and managing the device inventory.

The ideal candidate has a Bachelor's degree in information technology or related field and up to 2 years of relevant experience, with strong communication and attention to detail.

Qualifications

• Bachelor's Degree in information technology or a related field is required.
• Substitution rules: education/experience may substitute for one another as described.
• Less than 2 years IT asset management experience required.
• Strong written and verbal communication with confidentiality, tact, and diplomacy.
• Ability to work with limited supervision on routine tasks.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Ability to work in diverse teams and prioritize multiple tasks.

Responsibilities

• Handle routine IT support tasks such as setting up PCs and installing hardware and software.
• Support end-users and test system changes; deploy updates.
• Manage the device inventory and ensure data integrity.
• Collaborate with colleagues to provide patient-centered care and maintain confidentiality.

Skills

IT support

Communication

Attention to detail

Confidentiality

Team collaboration

Independent work

Microsoft Office

Education

Bachelor's degree in information technology or related field

Job description

JOB SUMMARY:

Handles routine IT support tasks. This includes setting up PCs, installing hardware and software, and supporting end-users. Also helps test system changes, deploy updates, and manage the device inventory.

QUALIFICATION:

• Bachelor's Degree information technology, or a related field (Required)
• One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
• Less Than 2 Years of Experience of experience in IT asset management or a related field (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Work assignments are often straightforward and of limited complexity.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Follows established protocols and guidelines to complete tasks accurately and to mitigate basic risks, and reports any potential compliance issues to their supervisor.
• Makes decisions based on specific instructions, standard practices, and established procedures which generally require little or no supervision.
• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Applies basic theories, skills, and practices to accomplish work assignments in Information Technology.
• Entry level; basic knowledge of Information Technology.
• Works on small scope assignments in either a single process or in a small set of processes, applying a basic level of professional methods/skills.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).
• Demonstrates critical thinking and reasoning skills.
• Ability to work on multiple priorities and prioritize conflicting demands.
• Ability to work collaboratively in a team environment.
• Ability to complete work independently with limited oversight.
• Ability to communicate effectively.
• Possesses sound documentation skills.
• Demonstrates exemplary customer service skills.
• Ability to maintain confidentiality