Client Specialist II

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Johns Hopkins Medicine is seeking an IT Support professional to assess customer needs and resolve hardware and software issues. You will install and maintain computing devices, ensuring operations and user accessibility, and communicate with customers and team members to drive updates and issue resolution.

The role involves handling service requests, supporting computing devices and software, and collaborating on major projects within a patient-centered care environment.

Qualifications

• High School Diploma/GED or equivalent required.
• 2+ years of experience in IT support or a related field is required.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and able to maintain data confidentiality.

Responsibilities

• Provide technical support by evaluating customer needs and resolving hardware and software issues.
• Install and maintain computing devices and related software to ensure operations and user accessibility.
• Communicate with customers and team members to ensure updates and resolution of technical problems.
• Handle service requests and collaborate on major projects.

Skills

Microsoft Office

Communication skills

Education

High School Diploma/GED or equivalent

Job description

JOB SUMMARY

Provides technical support by evaluating customer needs and resolving hardware and software issues. Installs and maintains computing devices and related software, ensuring operations and user accessibility. Communicates with customers and team members to ensure updates and resolution of technical problems. Provides technical support for computing devices and software, handling service requests and collaborating on major projects.

QUALIFICATIONS

• High School Diploma/GED or equivalent (Required)
• Minimum 2 Years of Experience • 2+ years of experience in IT support or a related field (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Follows established protocols and guidelines to complete tasks accurately and to mitigate basic risks, and reports any potential compliance issues to their supervisor.
• Makes decisions based on specific instructions, standard practices, and established procedures, which generally require little or no supervision.
• Solves basic administrative and operational challenges within defined parameters and escalates, as needed.
• Applies basic knowledge of concepts, terminology, and specialized administrative requirements to support area of responsibility in Information Technology.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Completes basic to moderately complex business support assignments; work involves minimal problem resolution.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Ensures the implementation of company policies in their daily tasks, identifies potential risks in their scope of work, and reports any breakdown in controls to the supervisor.
• Makes decisions that are guided by general instructions and practices, requiring some interpretation.
• Solves basic to moderately complex administrative and operational challenges.
• Proficient knowledge; performs standardized, assigned duties and tasks in Information Technology.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Intermediate proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).