Application Analyst

Johns Hopkins Medicine; Baltimore, Northern (MD, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Johns Hopkins Medicine is seeking an Application Analyst I to ensure applications run smoothly and reliably. The role involves development and design participation, collaboration with end users and IT teams, and contributing to training, documentation, and improvements.

Ideal candidates have a Bachelor's degree in CS/IS or related field, with up to two years of IT/healthcare systems experience, strong communication, and a detail-oriented approach to maintain data integrity.

Qualifications

• Bachelor's Degree in computer science, information systems, or a related field is required.
• Less than 2 years of IT or healthcare systems experience preferred.
• Experience configuring, maintaining, or optimizing enterprise software applications to support workflows is preferred.
• Ability to navigate evolving patient needs and technological changes with flexibility and rapid learning.
• Strong written and verbal communication with focus on confidentiality.

Responsibilities

• Ensure applications run smoothly and reliably.
• Participate in development and design of assigned applications.
• Collaborate with end users and IT teams to troubleshoot issues.
• Perform system testing and contribute to training and documentation.
• Contribute to continuous improvement efforts.

Skills

Microsoft Office

Troubleshooting

Communication

Problem solving

Collaboration

Adaptability

Documentation

Education

Bachelor's Degree in computer science, information systems, or related field

Job description

JOB SUMMARY:

The Application Analyst I helps ensure the applications run smoothly and reliably. They participate in the development and design of the application for which the Analyst is responsible and are expected to gain in-depth knowledge of the application and module(s). They collaborate with end users and other IT teams to troubleshoot basic issues, perform system testing, and contribute to training, documentation, and improvement efforts.

QUALIFICATIONS:

• Bachelor's Degree in computer science, information systems, or a related field (Required)
• One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
• Less Than 2 Years of Experience in an information technology or healthcare systems environment, preferablyfocused on configuring, maintaining, or optimizing enterprise software applications to support operational workflows (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Work assignments are often straightforward and of limited complexity.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Follows established protocols and guidelines to complete tasks accurately and to mitigate basic risks, and reports any potential compliance issues to their supervisor.
• Makes decisions based on specific instructions, standard practices, and established procedures which generally require little or no supervision.
• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Applies basic theories, skills, and practices to accomplish work assignments in Information Technology.
• Entry level; basic knowledge of Information Technology.
• Works on small scope assignments in either a single process or in a small set of processes, applying a basic level of professional methods/skills.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).
• Technical aptitude: Learns applications quickly and grasps technical details.
• Problem solving: Applies foundational troubleshooting and root-cause skills.
• Collaboration and communication: Communicates clearly and collaborates with the team.
• Adaptability: Stays flexible in a fast-paced academic medical setting.
• Project execution: Manages tasks reliably and meets deadlines.
• Continuous improvement: Maintains a curious, improvement-focused mindset.
• Leadership and mentoring: Welcomes feedback and supports teammates.