IT Manager

Eastlandmemorial; Town of Texas (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Wisconsin seeks an IT Technician responsible for providing technical support, troubleshooting computers, and maintaining network security. The ideal candidate has an Associate Degree in Computer Technology and at least two years of IT experience in a healthcare environment. Strong communication skills and a customer-focused approach are essential. You will address multiple user issues and assist with HIPAA compliance. This position requires flexibility and effective time management.

Qualifications

• High school graduate or equivalent. Associate Degree in Computer Technology preferred.
• Minimum of two years IT experience in a healthcare setting is preferred.
• Training in computer technology including maintenance of servers and networks.

Responsibilities

• Install and troubleshoot computers and peripherals.
• Provide support and mentoring to staff of all levels.
• Maintain network security and ensure HIPAA compliance.

Skills

Planning and organizing work

Clear communication

Customer service skills

Advanced computer troubleshooting

Education

Associate Degree in Computer Technology or equivalent experience

Job description

Overview

The primary function of this position is to provide a combination of technical and resource services in the installation, operation, and troubleshooting of computers and associated peripherals. Provides immediate solutions when possible, and furnishes feedback to users in a timely manner. This position addresses issues and problems that affect multiple users, providing support and mentoring to staff of all levels. Other functions include maintaining network security, reviewing and updating policies and procedures related to computer systems to ensure compliance with HIPAA regulations, and assisting with the Meaningful Use compliance as described by CMS.

Responsibilities

• Install, operate, and troubleshoot computers and associated peripherals; provide immediate solutions when possible and furnish feedback to users in a timely manner.
• Address issues and problems that affect multiple users; provide support and mentoring to staff of all levels.
• Maintain network security and assist with reviewing and updating policies and procedures related to computer systems to ensure HIPAA compliance.
• Assist with Meaningful Use compliance as described by CMS.

Qualifications

• A. Education: High school graduate or equivalent. Successful completion of two year college curriculum in computer technology to an Associate Degree with coursework up to advanced accounting, business math, computer technology and fundamental supervision is preferred. Additional experience of up to two years may be substituted for the educational requirement.
• B. Personal Job-Related Skills: Planning, organizing and completing assigned work in a timely manner, preparing reports, statements, and entries in accordance with established procedures and requirements; working effectively and accurately under narrow time limitations utilizing time, equipment and materials to the most efficient manner possible. Must be able to communicate clearly and concisely, verbally and in writing, to convey information to users having different levels of understanding of computer systems. This position requires professional and courteous customer service skills, excellent organizational skills, time management and advanced computer troubleshooting/problem solving skills.
• C. Licensure, Registry or Certification: None required.
• D. Experience:
• Experience: Minimum of two years IT experience in a healthcare setting is preferred. Experience maintaining network security and email.
• Technical Training: Training in computer technology including the maintenance of servers, networks and email. Knowledge of HIPAA requirements and related security of data.
• E. Physical and Mental Requirements: Duties of the position require sitting, standing, and walking throughout the day. Must be flexible to adjust to various details of the job which include frequent interruptions, multiple projects, and requests for interpretations of various regulations. Visual acuity is required to read and prepare a variety of reports. Normal range of hearing is required to communicate effectively with a variety of customers.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.