IT Administrative & Project Support Specialist

Pala Band of Mission Indians; Pala (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Pala Band of Mission Indians is seeking an IT Administrative Assistant to support the Information Technology department. The role coordinates requests, schedules, purchasing, records and project follow-up, helping IT staff deliver timely service across Tribal programs.

Responsibilities include managing the IT Director’s calendar, tracking tickets, assisting with onboarding, maintaining records, coordinating purchases, and providing basic first-contact support while escalating issues as needed.

Qualifications

• High school diploma or equivalent; administrative or customer service experience required; IT helpdesk experience preferred.

Responsibilities

• Manage the IT Director’s calendar, schedule meetings and site visits, prepare agendas and notes, and track assignments and follow-up dates.
• Monitor the IT helpdesk queue and tickets; categorize, assign, and follow up; inform requesters of status.
• Coordinate onboarding, transfers and separations using approved checklists; track approvals and completion.
• Maintain organized records for contracts, renewals, vendors, software subscriptions, purchase orders and equipment.
• Prepare purchase requests, obtain quotes, track orders and coordinate invoice review with Finance.

Skills

Strong organization

Written communication

Customer service

Follow-through

Microsoft 365

Outlook

Word

Excel

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Pala Band of Mission Indians is seeking an IT Administrative Assistant to support the Information Technology department. The role coordinates requests, schedules, purchasing, records and project follow-up, helping IT staff deliver timely service across Tribal programs.

Responsibilities include managing the IT Director’s calendar, tracking tickets, assisting with onboarding, maintaining records, coordinating purchases, and providing basic first-contact support while escalating issues as needed.