Benefits and Enrollment Administrator

Venteon; Detroit (MI); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Harvard Resource Solutions/Venteon seeks a Benefits & Enrollment Administrator to support enrollment, billing, and outreach for client in Detroit with a hybrid schedule (1-2 days in office, 3-4 days remote). The role collaborates with field service reps, participants, union reps, and employers to ensure accurate benefits administration.

The position requires detail‑oriented administrative skills, strong communication, and the ability to travel up to 20% as needed.

Qualifications

• High school diploma required; Associate degree preferred.
• Minimum 2 years of experience maintaining enrollment and billing records.
• Experience preparing participation agreements, contracts, or similar documents.
• Strong attention to detail and organization; ability to manage multiple tasks.

Responsibilities

• Provide enrollment, billing, and outreach support within the Field Services Department.
• Prepare documents, reports, and materials for internal/external use.
• Research participant questions and provide information to Field Service Representatives.
• Manage office supplies, filing, and general administrative duties.
• Coordinate workflow and scheduling to ensure adequate departmental coverage.
• Track enrollment activity and review billing for accuracy and compliance.
• Communicate plan information to union officers, members, and employer contacts.
• Assist with new hire information packages and enrollment processing.

Skills

Enrollment

Billing

Outreach

Documentation

Reporting

Communication

Travel

Education

High school diploma

Associate degree preferred

Job description

Harvard Resource Solutions/Venteon is seeking a Benefits & Enrollment Administrator for their client in Detroit on a direct hire basis.Hybrid Schedule ( 1 -2 days in office, 3-4 days remote)SummarySeeking a Benefits & Enrollment Administrator to provide administrative, enrollment, billing, and outreach support within the Field Services Department. This position will work closely with Field Service Representatives, participants, union representatives, and employer contacts to ensure accurate benefit administration and effective communication of plan information.Our client offers excellent benefits( zero out of pocket health premiums) and holiday bonus (Prorated)Key ResponsibilitiesBenefits and Enrollment AdministratorAnticipate departmental resource and administrative needs to support daily operations.Prepare documents, reports, presentations, and other materials for internal and external use.Research participant questions and concerns and provide Field Service Representatives with information and resources to assist with resolution.Maintain office supplies, department files, records, and other administrative materials.Manage mail distribution, copying, filing, and general office support activities.Prepare Participation Agreements and other related documents for review and execution.Coordinate office workflow and staffing needs to ensure adequate departmental coverage.Prepare the monthly Field Services Board Report.Track enrollment activity for new groups and during benefit enrollment periods.Review billing for new groups to ensure accuracy, completeness, and compliance with plan requirements.Coordinate printing and distribution of bulletins and rate cards following receipt of updated rates.Work onsite at least 1 2 days per week to complete duties that cannot be performed remotely.Benefits Outreach & CommunicationPromote plan benefits and services to union officers, members, business agents, and employer representatives.Develop and maintain positive working relationships with union representatives, local union office staff, and employer contacts.Clearly communicate benefit plan information, rules, requirements, and procedures.Educate union officers, business agents, and employer representatives regarding available benefits and plan requirements.Travel occasionally, less than 20%, to assist Field Service Representatives with enrollment activities and company education.New Hire & Enrollment ProcessingPrepare and mail new hire information packages to newly eligible participants.Update electronic systems to document the distribution of information packets and benefit identification cards.Monitor and maintain adequate inventory of new hire packets and related materials.Ensure enrollment and participant records are entered and maintained accurately.QualificationsHigh school diploma required; Associate degree preferred.Minimum of 2 years of experience maintaining detailed enrollment and billing records.Minimum of 2 years of experience preparing Participation Agreements, legal documents, contracts, or comparable documentation.Exceptional attention to detail and strong organizational skills.Demonstrated ability to accurately enter and maintain data across multiple electronic systems.Strong written and verbal communication skills.Ability to effectively communicate benefit plans, rules, and requirements to a variety of audiences.Professional interpersonal skills with the ability to build positive relationships with participants, union representatives, and employer contacts.Ability to manage multiple priorities, meet deadlines, and work independently.Ability and willingness to travel occasionally, less than 20%.Additional Duties: Perform other duties and responsibilities as assigned.If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to [e-mail] treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.#HRS