ISP Technician

TEKsystems; Raleigh (NC); Remote; Full time

Job summary

A leading provider of business and technology services is seeking a Level 1 Help Desk Technician to provide first-line support to end-users. This fully remote role involves troubleshooting hardware and software issues, creating support tickets, and maintaining excellent customer service. The position offers a competitive hourly wage and a variety of benefits, including medical, dental, and retirement plans.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Respond to and resolve IT support requests via phone, email, or chat.
• Diagnose and resolve basic hardware and software issues.

Responsibilities

• Create, update, and close support tickets in the IT ticketing systems.
• Provide excellent customer service while assisting users.

Skills

Windows

helpdesk

customer service

Job description

Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

1. Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
2. Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
3. Contribute to and utilize the internal knowledge base for common issues and solutions, providing feedback for improvement
4. Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
5. Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
6. Apply strong problem-solving skills and attention to detail, including multi-tasking
7. Troubleshoot and resolve customer complaints or concerns effectively while maintaining a positive attitude
8. Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
9. Perform other duties as assigned

Skills

• Windows, helpdesk, customer service

Top Skills Details

• Windows, helpdesk, customer service

Pay and Benefits

The pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

Anticipated closing date is May 23, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services, accelerating business transformation for our customers. Our expertise in strategy, design, execution, and operations helps unlock business value through a range of solutions. With a team of 80,000+ working with over 6,000 customers—including 80% of the Fortune 500—across North America, Europe, and Asia, we leverage our scale, full-stack capabilities, and speed. We are strategic thinkers and hands-on collaborators, helping customers capitalize on change and master technology. We're committed to building tomorrow by delivering business outcomes and making positive impacts globally. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.